Infrastructure Support Engineer

Key Responsibilities:

Operations Support

• Monitor system performance, capacity, and error logs; fine-tune configurations as needed.
• Troubleshoot incidents, apply hotfixes/patches, and coordinate with vendors/product teams for permanent resolutions.
• Create and maintain knowledge base documentation and operational runbooks.
• Implement proactive monitoring and alerting to prevent recurrence of issues.
• Identify and recommend opportunities for optimization, automation, and performance improvements.
• Provide support for hardware and infrastructure issues escalated from the customer team.
• Proactively identify and resolve performance issues.

Required Skills & Qualifications:

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• Minimum of 3 years of hands-on experience in building and deploying data center infrastructure, working on Hyper-V, Windows Servers, REHL, CyberArk PAM and Veeam Data Backup products.
• Experience with Hyper-V cluster setup, vNIC, and vSwitch configuration.
• Experience with performing CIS hardening on Windows 2022 Data Center & REHL, GPO deployment.
• Familiarity with cloud platforms (AWS).
• Familiarity with ITIL change and incident management processes.
• Good knowledge of networking (IP addressing, routing, VLANs).
• Knowledge of BMC Control-M is preferred
• Knowledge of implementing firewall rules, support network switches is preferred

Preferred Qualifications:

• Microsoft Certified: Windows Server Hybrid Administrator Associate
• AWS Certified Solutions Architect – Associate
• ITIL Foundation v3/v4

Key Competencies:

• Attention to detail and proactive problem-solving.
• Ability to remain calm under pressure and drive quick resolutions.
• Strong stakeholder and vendor management.
• Strong documentation and escalation handling skills.

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