Job Description
We are seeking an Infrastructure Support Engineer to support the maintenance, administration, and optimization of enterprise IT infrastructure. The successful candidate will be responsible for ensuring the availability, performance, and security of server systems while supporting daily operations, project implementation, and infrastructure enhancements.
Key Responsibilities
- Provide technical support for the maintenance, patching, and administration of Microsoft, Nutanix, and Citrix server environments.
- Monitor and maintain server infrastructure, load balancers, proxies, and related enterprise systems to ensure high availability.
- Perform troubleshooting and resolve infrastructure incidents to minimize system downtime.
- Support service requests, change requests, and routine operational activities in accordance with established procedures.
- Assist with compliance, security, and audit-related activities to ensure adherence to organizational and regulatory requirements.
- Manage IT asset inventory, including tracking, lifecycle management, disposal, and documentation.
- Coordinate with internal stakeholders, vendors, and clients on infrastructure deployments, upgrades, refresh activities, and technical implementations.
- Prepare and maintain technical documentation, operational procedures, and system records.
- Participate in infrastructure improvement initiatives and project implementation activities.
Requirements
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline.
- Minimum 1-3 years of experience supporting enterprise IT infrastructure in Microsoft, Nutanix, or Citrix environments.
- Good knowledge of Windows Server administration and infrastructure lifecycle management.
- Experience with Microsoft Server Operating Systems and enterprise infrastructure technologies.
- Exposure to one or more of the following technologies is preferred:Nutanix Acropolis Hypervisor (AHV)Citrix Virtual DesktopUbuntu and Red Hat LinuxMicrosoft System Center SuiteBeyondTrust PIM/PAMRSA Security ApplianceSplunkSolarWindsTenable Vulnerability ManagementVeeam Backup & ReplicationAnsible Automation Platform
- Ability to troubleshoot technical issues and provide effective solutions.
- Experience coordinating with users, vendors, and cross-functional teams to deliver technical solutions.
- Good communication, interpersonal, and documentation skills.
- Ability to work independently as well as collaboratively within a team environment.
