Infrastructure Support Engineer (12-Month Contract)
Working Day: Mon to Fri
Working Hours: 9am - 6pm
Office Location: Thye Hong Centre (Bukit Merah)
Salary: $4,000 - $5,000
Responsibilities:
Oversee infrastructure operations
- Perform routine checks on infrastructure operations activities in accordance with the IT Operations standards and procedures
- Assist with monitoring daily infrastructure traffic and performance
- Configure infrastructure and related computing environments such as computer hardware, systems software, applications software
- Maintain documentation of maintenance and optimisation procedures and tests
- Perform minor infrastructure repairs in accordance with design or installation specifications
Maintain infrastructure performance
- Assist with infrastructure testing, ongoing optimisation or changes, and scheduled upgrades and updates
- Coordinate the deployment of new and/or upgraded infrastructure
Resolve infrastructure-related problems and issues
- Act as the first point of contact for infrastructure-related incidents
- Assist with problem identification and resolution
- Escalate unresolved infrastructure-related incidents for resolution
- Documents incidents and track resolution in management systems
- Document solutions to common infrastructure-related incidents
Oversee service level agreements and service improvements
- Assist in developing service-level objectives and targets
- Maintain logs of service level performance metrics
- Suggest improvements for procedures and controls to enhance performance and client satisfaction
- Identify recurring incidents and potential issues for senior management
Requirements:
- Diploma/Degree in Computer Science or IT, or with at least 2-3 years of experience in deploying and maintaining Server, Storage and Backup solution in Windows & Linux environment.
- Experience in administration of Microsoft Server, SQL Server, Reporting Server.
- Experience in administration of Virtualization environment (VMware and Microsoft Hyper-V).
- Experience in administration of AD, RDS and System Troubleshooting.
- Experience in administration of Email System (Microsoft 365) and Troubleshooting.
- Experience in administration of End User Computing (EUC) and Troubleshooting.
- Experience in administration of networking / perimeter network security / WAN connectivity.
- Experience in Cyber Security such as discovering vulnerabilities and risk in the environment, monitoring network performance and ensuring hardware and software applications are updated.
Cheong Yeat Long | R25145358
The Supreme HR Advisory Pte Ltd | EA 14C7279
