Role Overview
We are looking for an Infrastructure Engineer to support enterprise IT environments for a financial-sector client.
The role involves hands-on support and implementation across endpoints, servers, virtualisation platforms, firewalls, and backup systems, covering both day-to-day operations and project-based work.
This role requires regular communication with Japanese-speaking stakeholders as well as close collaboration with Singapore-based teams. As such, the candidate must be able to operate professionally in both Japanese and English.
Key Responsibilities
- Provide day-to-day infrastructure and operational support, including remote user support
- Deploy, configure, and maintain Windows endpoints, servers, and virtual machines
- Administer Active Directory, SCCM, Intune (MDM) and Microsoft 365 services
- Configure, monitor, and troubleshoot firewalls (Palo Alto and/or FortiGate)
- Manage Cisco Meraki devices using the Meraki Dashboard
- Perform patching, vulnerability assessments (VA), and security hardening
- Support virtualisation platforms such as VMware vSphere and Nutanix, including cluster operations and firmware upgrades
- Configure and manage backup and recovery using Veeam
- Support endpoint security platforms such as Trend Micro Apex One / Cloud One
- Prepare monthly operational reports and maintain technical documentation
- Plan and execute change implementations, including after-office-hour work where required
- Liaise with external vendors for hardware, subscriptions, and professional services
- Participate in POC testing, solution implementation, and technical roadmap execution
Experience & Language
- Native-level Japanese proficiency for business and technical communication, with minimum 2 years experience working in a native Japanese-speaking environment
- Strong English proficiency to work effectively with Singaporean colleagues, vendors, and stakeholders, with minimum 2 years experience working in a English-speaking environment
- Hands-on exposure to IT infrastructure products and technologies, supporting in-house systems or Japanese clients
Technical Skills
- Experience with Microsoft infrastructure (Windows Server, Active Directory, SCCM, Intune)
- Hands-on experience with enterprise firewalls (Palo Alto and/or FortiGate)
- Familiarity with Cisco networking (Meraki preferred)
- Experience with virtualisation platforms (VMware vSphere and/or Nutanix)
- Knowledge of backup and recovery solutions (Veeam preferred)
- Exposure to network and endpoint security environments
Education / Professional Qualifications
- Diploma or Degree in Computer Science, Information Technology, or a related discipline is preferred
- Candidates without formal local qualifications may be considered if they possess relevant industry certifications and strong hands-on experience in enterprise IT infrastructure
- Professional certifications (e.g. Cisco, Fortinet, network/security-related certifications) will be viewed favourably
Additional Conditions (Client Requirement)
- Candidate must have a clean financial record
- No bad debt
- No past or ongoing legal / court cases
- No bankruptcy or criminal records
- Candidate will be subject to extensive background checks, as the client is a Financial Institution
