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- Lead in network related hardware/software/firmware incident management.
- Maintain all the relevant network records and update all the documentations timely
- Maintain Standard Operating Procedure, together with the customer to ensure the processes are in line and up to date as necessary.
- Perform daily system checks and monitoring and to highlight if any abnormalities are found
- Ensure that network related equipment backups are running
- Familiar with CISCO switches, load balancers and routers.
- Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.
- Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.
- Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
- Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
- Create and maintain comprehensive documentation for all implemented networks.
- Assist in preparation of proposals and solution presentations.
- lead a team of network engineers.
- Evaluates internal & external business environment to develop long-term strategy for the unit/organization
- Attain key certifications for partnership with key vendors.
Rajkumar Renganathan
Quess Selection & Services, Singapore
EA Licence Number: 23C2060 Registration ID is R1983662
Date Posted: 19/08/2025
Job ID: 124118209
Quess Corp Limited (Quess) is leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions.
We provide a host of technology-enabled staffing and managed outsourcing services across processes such as sales & marketing, customer care, after-sales service, back office operations, telecom operations, manufacturing operations, facilities and security management, HR & F&A operations, IT & mobility services, etc.
