Infrastructure Engineer

Role Name: Operations – Gaming, Shift ITFM Infrastructure Engineer I

Location: Singapore (Onsite)

Employment Type: 06-Month Contract

Job Description:

The Operations – Gaming, Shift ITFM Infrastructure Engineer I is responsible for supporting and maintaining mission-critical IT infrastructure within data center environments. The role involves network infrastructure support, server and hardware installation, monitoring, incident management, and ensuring high availability of IT systems in a 24×7 rotating shift environment.

Key Responsibilities

• Install, configure, and maintain data center infrastructure, including structured cabling, racks, cabinets, servers, and network equipment.
• Perform installation, testing, labeling, and maintenance of CAT5, coaxial, and fiber cross-connects.
• Configure and manage network devices such as switches, firewalls, IPS, IP KVM, and SNMP-enabled devices.
• Monitor the health and availability of network and server infrastructure on a 24×7 rotating shift.
• Perform basic Windows Server administration and patch management.
• Respond to incidents, troubleshoot infrastructure issues, and support service restoration.
• Manage incident, service request, and change management tickets while meeting SLA/OLA targets.
• Coordinate with Facilities, Security, and Surveillance teams to ensure optimal operation of Data Centers and ELV rooms.
• Maintain documentation, shift handovers, project support activities, and timesheets.
• Perform additional infrastructure-related tasks assigned by the supervisor.

Education

• Bachelor's Degree in Business, Information Technology, Computer Science, or a related discipline (preferred).
• Equivalent relevant work experience may be considered in lieu of a degree.

Preferred Certifications

• Diploma in IT Network Engineering or equivalent.
• Network Management and Design certification.
• Windows Operating System Administration/Management certification.

Required Experience

• Experience working in a 24×7 mission-critical environment.
• Experience with large-scale data center installations, rack management, and structured cabling.
• Hands-on experience supporting enterprise network infrastructure.
• Experience installing and supporting server hardware (HP, IBM, Dell, Cisco preferred).
• Experience with storage and backup infrastructure.
• Knowledge of Layer 2 networking technologies.
• Experience troubleshooting LAN and WAN environments.
• Experience configuring routers, switches, and related networking equipment.

Required Knowledge

• Network design and implementation.
• Network troubleshooting methodologies.
• Enterprise infrastructure support and monitoring.

Skills & Competencies

• Ability to manage multiple tasks simultaneously.
• Strong communication and interpersonal skills.
• Well-organized with strong attention to detail.
• Team player with the ability to work in a shift-based environment.
• Ability to perform under pressure in a mission-critical operations environment.