Project Management
- Lead, deliver and maintain projects within time, scope, and cost
- Ensure project delivery quality
- Plan & establish project schedules, quality plans, budgets, and communication and risk management plans
- Manage issues arising out of scope definition and disputes that impacted scope, schedule, and cost
- Manage issues arising from integration of various components of the project, e.g. hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc
- Manage project financials, ensuring project cost/ revenue forecast is done accurately
- Oversee the implementation of the project with regards to schedules, budget, manpower and quality
- Resolve project overrun issues
- Track project progress and report to Senior Management and Customer
- Manage resources in terms of mobilising resources during different periods of time from team to team to maximise productivity or minimise wastage
- Lead the project and service team on smooth project transition to operation in accordance to customer requirement and processes.
- Manage project operation and ensure service level is maintained without financial penalty and security incident due to negligent or lack of awareness
Customer/Vendor/ Stakeholder Management
- Manage contracts and subcontractors
- Effectively engaged stakeholders in project decisions and execution
- Build long-term customer relationships by anticipating and exceeding customer's expectation
- Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs
- Strong customer-service orientation
- Stakeholder Collaboration: Collaborate effectively with cross-functional teams (IT operations, engineers, vendors) to ensure project success.
- Scope and Risk Management: Oversee project scope, budget, and risk, ensuring alignment with network objectives.
- Experience in managing government-approved vendors and contractors.
- Understanding of procurement processes and contract management within the public sector.
Team Management
- Work cohesively, lead, guide, manage and motivate the projects team members in delivering quality project works, eliminating project exceptions, and delighting the customers
- Plan for optimal use of resources across teams comprising of Project and Technical competencies
- Manage performance review of team and maintain open communication with team for feedback on continuous improvement
- Ensure high individual and staff billability
Technical Skillsets:
- Network and Server Infrastructure: Proficiency in designing, implementing, and managing network infrastructure components such as routers, switches, firewalls, load balancers, servers, storage, middleware and VPNs.
- Cloud Technologies: Familiarity with cloud platforms (e.g., Azure, AWS, Google Cloud) and their infrastructure services.
- Virtualization: Knowledge of virtualization technologies (VMware, Hyper-V, KVM) for server consolidation and resource optimization.
- Storage Solutions: Understanding of storage technologies (SAN, NAS, DAS) and data management.
- Security: Awareness of security best practices, including access controls, encryption, and vulnerability management.
- Project Management Tools: Proficiency in using project management software (e.g., Microsoft Project, Jira) for planning, tracking, and reporting.
- Change Management: Knowledge of change control processes and tools to manage modifications to infrastructure.
- ITIL Framework: Familiarity with ITIL principles for service management.
- Scripting and Automation: Basic scripting skills (e.g., PowerShell, Python) to automate repetitive tasks.
- Disaster Recovery and Business Continuity: Understanding of DR/BC planning and implementation.
The ideal candidate should possess:
- Project Management Experience: The candidate should have experience managing public sector projects in Singapore and possess a valid active project management certificate (e.g. PMP, CITPM).
- Understanding of IT Infrastructure: Familiarity with IT infrastructure components such as WAN, LAN, Internet, Voice, Video services, and structured cabling.
- Teamwork and Leadership: Strong teamwork, leadership, issue resolution, and negotiation skills.
- Communication Skills: Excellent communication skills, especially when working across remote teams.
- Adaptability: Ability to thrive under pressure, handle multiple projects, and adapt to a dynamic environment.
- Quick Learner: Proven ability to think critically and quickly learn new technologies.
- Familiar with government regulations, security standards, and compliance requirements specific to Singapore.
- Knowledge of data protection laws (such as the Personal Data Protection Act) and cybersecurity guidelines.
