Infra Project Manager

Infra PM

Work as part of a team of infrastructure team to ensure smooth operations that conformed with the agreed Service Level Agreement (SLAs)

. To establish ITSM standards, processes and guidelines that are in line with industry standards and best practices

. Provide technical leadership to team members and provide technical consultancy to customers on matters related to system performance, integration and configuration.

. Assist project Service Delivery Manager on managing the day-to-day Operations management.

. Analyze system performance and makes recommendations for optimization

. Ensure that the production environment is highly available per the needs of the business and

. established Service Level Agreements.

. Lead and establish Root Cause Analysis for all High Severity issues. Work with multiple teams for

. successful resolution of issues and incidents

. Review Incident Report

. Participate in the upgrade/patching planning and execution of the Middleware software

. Ensure adherence to applicable Change and Release Management processes.

. Develop technical documentation and procedure on monitoring, performance.

. Regular projects reporting update to SDM & any other duties as and when assigned

. Lead problem determination on system errors or malfunctions, and works with the application

. team/supplier to identify, diagnose and rectify the problem.

. Performs capacity study to analyze current resource utilization and estimates future requirements.

. Monitoring system to ensure high availability and optimal performance

. Update documentation of work

Requirements:

. Degree in any Information Technology degree or related sciences

. Windows system administration background is required

. 5+ years of VMWare experience with good knowledge on HCI (Hyper Converged Infrastructure), SDDC, ESX, VCenter and Hyper-V

. Familiarity with VMWare automation (VRA,VRO)

. Hands-on knowledge in Shell, Perl, Python or PowerShell

. Familiarity with automated security patch and vulnerabilities management.

. Experience planning and setting up project environments across development, QA and production

. Experience in software-defined infrastructure software stack

. Experience in VActive Directory, Domain Controller, DNS, DHCP, DFS, Proxy and Firewall servers

. VCP certification is a definite plus

. AWS Certified preferred

. Familiarity with the Government Data Centre (GDC) on boarding process

. Familiarity with the prevailing Singapore Government standards and policies on infrastructure design and governance

. Qualified in ITIL or similar qualification in Service Management is preferred