Infra PM/SDM

. Work as part of a team of infrastructure team to ensure smooth operations that conformed with the agreed Service Level Agreement (SLAs)
. To establish ITSM standards, processes and guidelines that are in line with industry standards and best practices
. Provide technical leadership to team members and provide technical consultancy to customers on matters related to system performance, integration and configuration.
. Assist project Service Delivery Manager on managing the day-to-day Operations management.
. Analyze system performance and makes recommendations for optimization
. Ensure that the production environment is highly available per the needs of the business and
. established Service Level Agreements.
. Lead and establish Root Cause Analysis for all High Severity issues. Work with multiple teams for
. successful resolution of issues and incidents
. Review Incident Report
. Participate in the upgrade/patching planning and execution of the Middleware software
. Ensure adherence to applicable Change and Release Management processes.
. Develop technical documentation and procedure on monitoring, performance.
. Regular projects reporting update to SDM & any other duties as and when assigned
. Lead problem determination on system errors or malfunctions, and works with the application
. team/supplier to identify, diagnose and rectify the problem.
. Performs capacity study to analyze current resource utilization and estimates future requirements.
. Monitoring system to ensure high availability and optimal performance
. Update documentation of work

Requirements:
. Degree in any Information Technology degree or related sciences
. Windows system administration background is required
. 5+ years of VMWare experience with good knowledge on HCI (Hyper Converged Infrastructure), SDDC, ESX, VCenter and Hyper-V
. Familiarity with VMWare automation (VRA,VRO)
. Hands-on knowledge in Shell, Perl, Python or PowerShell
. Familiarity with automated security patch and vulnerabilities management.
. Experience planning and setting up project environments across development, QA and production
. Experience in software-defined infrastructure software stack
. Experience in VActive Directory, Domain Controller, DNS, DHCP, DFS, Proxy and Firewall servers
. VCP certification is a definite plus
. AWS Certified perferred
. Familiarity with the Government Data Centre (GDC) on boarding process
. Familiarity with the prevailing Singapore Government standards and policies on infrastructure design and governance
. Qualified in ITIL or similar qualification in Service Management is preferred