Information Technology Support Engineer
Job Description
Job Overview:
We are looking for an IT Support Engineer to provide technical assistance to employees and resolve day-to-day IT issues.
For scheduled visit: Every Monday
One year contract
Responsibilities:
- Provide L1/L2 technical support for hardware and software issues.
- Troubleshoot Windows, laptops, desktops, printers, and network connectivity.
- Support Microsoft 365, email, VPN, and other business applications.
- Install, configure, and maintain IT equipment.
- Manage user accounts, system access, and IT assets.
- Log and update incidents/tickets and follow up until resolution.
- Escalate complex issues to the appropriate technical team.
Requirements:
- 1–3 years of experience in IT Support/Desktop Support.
- Good knowledge of Windows, Microsoft 365, hardware, and basic networking.
- Good troubleshooting and communication skills.
- Ability to work independently and resolve user issues efficiently.
More Info
Key Skills
About Company
Skills:
barracuda , Microsoft 365, Linux, Macos, Cisco, Windows, Check Point firewalls, Google Workspace, Active Directory, IT ticketing and documentation platforms, VPN solutions
Skills:
Dns Configuration, Printer Drivers, Microsoft 365, Firewall Configuration, Windows OS deployment, Network security hardware, Linux installation and troubleshooting, Outlook email, File sharing setup, Network fault diagnosis, FTP troubleshooting, H3C network devices, Kaspersky antivirus, Virtualization platforms
Skills:
DHCP, Networking Concepts, Exchange, Dns, Microsoft 365, Windows OS, remote support tools, Active Directory, common enterprise applications