Are you passionate about technology and driven to solve problems We're looking for a proactive and customer-focused IT Support Engineer to ensure smooth IT operations and deliver exceptional support to our users. In this role, you'll be the go-to expert for troubleshooting, maintaining systems, and implementing solutions that keep our business running efficiently. If you thrive in a fast-paced environment and enjoy helping others succeed through technology, we'd love to hear from you!
Team Support Coverage to different Business Units
- Provide Local onsite support for all Business Unit includes:
- Trading Floor: Equity, Fixed income, Currency, Commodities, etc.
- Advisory: Investment banking, Capital Market Group, Research Analyst, Wealth Management, Investment Management, Firm Management (VIP), etc.
- Back Office: HR, Legal, Compliance, Technology, Operations, Corporate Services, etc
PRINCIPAL DUTIES AND RESPONSIBILITES
- Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
- Physically set up computers and software system installation
- Perform basic hardware moves and changes
- Record and manage all incidents and requests in ticket-tracking system
- Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
- Develop and update new and existing process
- Proactively inform management of trends, significant problems and expected delays
- Provide other IT-related support as required by the business
- Documentation of products support and processes
- Update and manage inventory on new incoming hardware orders
- Communicate with vendors for incoming hardware orders and repairs
- New hire training - Provide OJT (On the Job training) to deskside new joiner and ensure their knowledge level is up to standard. Including technical & procedural knowledge
- New hire performance monitoring - Notify management on performance issue on new joiner for early intervention
- Asset disposal Maintain inventory record for end of life assets. Manage hardware disposal tasks including physical hard drive removal from workstations
LANGUAGE
- English: Advanced level - strong verbal, written, listening communication experience
EXPERIENCE
- Solid understanding of PC hardware/peripherals
- Exposure of mobile OS such as Apple iOS and Google Android
- Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite
- Basic understanding of network and server-side infrastructure
- Experience in delivering superior customer service experience
- Demonstrate experience to work independently
SKILLS
- Ability to make sound decisions following approved procedures in a fast-paced environment
- Ability to effectively manage multiple tasks occurring simultaneously
- Ability to work independently with little supervision
- Demonstrate ownership taking, willing to learn and share knowledge
COVERAGE HOURS
- Monday to Friday
- 07:00 to 19:00
- 8 working hour per shift defined by team manager within coverage hours
- Extreme weather WFH coverage
- BYOD mobile phone required (for emergency and escalation)
PAID OVERTIME WORK
- Weekday public holiday coverage needed (on team rotation)
- Occasional non-office hour overtime work (weeknight, weekend & Holiday) paid overtime work on team rotation basis
Locations
- Main Client offices
- IOI Central Boulevard Towers
