The Desktop Engineer is responsible for providing technical support and ensuring the efficient operation of end-user devices, software, and peripherals. The role includes troubleshooting, installing, and maintaining desktops, laptops, and other IT hardware and Network
Key Responsibilities:
Technical Support:
- Provide first- and second-line support for hardware and software issues.
- Troubleshoot desktop, laptop, and peripheral problems to ensure minimal downtime.
- Respond to service requests and incidents in a timely manner.
Hardware & Software Management:
- Install, configure, and maintain desktop and laptop operating systems (Windows/Mac/Linux).
- Install and update software applications and drivers.
- Set up and maintain user accounts and permissions.
Asset Management:
- Manage IT inventory, including desktops, laptops, and peripherals.
- Ensure proper documentation and tracking of IT assets.
Network Support:
- Assist with basic network troubleshooting (e.g., connectivity, printer access).
- Support VPN, wireless, and LAN/WAN configurations as required.
Collaboration & Training:
- Work closely with other IT teams to resolve escalated issues.
- Provide user training for new hardware or software implementations.
Security & Compliance:
- Ensure devices are compliant with company security policies and standards.
- Conduct regular updates and patches to maintain system integrity.
Key Requirements:
Education & Experience:
- Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
- Proven experience (5+ years) in a similar desktop support or IT helpdesk role.
Technical Skills:
- Proficiency in Windows and macOS operating systems.
- Familiarity with Active Directory, Group Policy, and Office 365.
- Knowledge of basic networking concepts (DNS, DHCP, TCP/IP).
- Experience with remote support tools like TeamViewer, AnyDesk, or SCCM.
- Exposure to endpoint management tools like Intune or JAMF is a plus.
Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and customer service skills.
- Ability to work under pressure and manage multiple tasks effectively.
Preferred Certifications:
- CompTIA A+, Network+
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation
