Information Technology Service Delivery Manager

Project Leadership and Management

Lead and plan technical deliverables that meet project requirements within the allocated budget and schedule.

Oversee and coordinate technical implementation activities across project teams, ensuring smooth production cutover and post-implementation support.

Serve as the escalation point for the project team, addressing critical project issues and facilitating smooth execution.

Provide hands-on guidance to ensure the project teams build enhancements according to the solution plan.

Technical Delivery and Risk Management

Plan, monitor, and manage risks/issues related to technical project delivery, providing L3 support as needed.

Collaborate across different domain application teams to manage technical and security-related dependencies of the solution.

Partner with Architects, Security, Suppliers to ensure solution design aligns with enterprise design principles, security, and control standards.

Work with Security teams to facilitate completion of penetration testing and remediation of findings.

Partner with suppliers and testers to ensure the successful completion of SIT, UAT, performance/load testing, and application security testing with quality results.

Stakeholder Collaboration and Financial Oversight

Partner with Program/Project Managers, Business Analysts, Suppliers to collate, understand, and finalize functional and technical requirements.

Provide systems input during the specification phase (e.g., effort estimates, high-level delivery plan) based on impact assessments.

Engage with suppliers, conduct RFQ/RFI processes, and ensuring timely, high-quality product deliveries.

Manage project financials and budgeting, ensuring alignment with the financial goals of multiple projects.

Provide regular status updates on technical delivery and escalate issues affecting the project schedule, proposing workarounds or resolutions.

Ensure project documentation is completed according to industry and organizational standards.

Job Requirements

Degree in Computing or related discipline to support job requirements.

At least 7 years of experience in Program/Project management under a Project Delivery.

Experience in project management, business analysis, business process re-engineering.

Self-driven, able to work independently with good multi-tasking skills to drive multiple projects concurrently.

Adaptable and comfortable working in a dynamic environment.

Well versed with request for Tender/Request for Proposal/Quotation process and standards (e.g., RFQ specification, issuance of RFQ up to award of RFQ which includes contract negotiations and finalization).

Strong client management and interaction experience.

Strong persuasion and negotiation skills including conflict resolution skills.

Strong analytical and critical thinking skills, meticulous with attention to details.

Ability to identify and improve on work & process inefficiencies.

Proficient in MS Project, Confluence, JIRA.

Proficient with SDLC, AGILE methodologies.

End to end implementation of any of the following in a Financial Services Industry would be an advantage: Cloud related solutions

Infrastructure / Network related solutions

Endpoint / Workplace Technology related solutions

Active Directory / Identity Management related solutions

Soft Skills

Good organization skill, able to multi-task and work under pressure.

Adaptable and comfortable working in a dynamic environment.

Excellent time management and can prioritize work.

Strong analytical and critical thinking skills, and meticulous with attention to details.

Team player, able to work independently or in a team with minimal supervision.

Good communication, writing and presentation skill.

Good stakeholder engagement and vendor management skills

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