Information Technology - Senior Software Engineer - eOps (Day of Ops)

Senior Software Engineer - eOps (Day of Ops)

Role Overview

The Senior Software Engineer is responsible for delivering and managing SIA's Air-to-Ground digital products through technical excellence, infrastructure engineering, and DevOps practices. This role drives business outcomes by designing, implementing, and maintaining cloud and on-premises solutions while ensuring security, compliance, and operational stability for aviation connectivity systems.

Key Responsibilities

Technical Delivery & Infrastructure Engineering

- Design, implement, and manage complex AWS cloud infrastructure and on-premises systems for Air-to-Ground connectivity products

- Lead infrastructure setup for critical aviation systems including firewall configuration, networking, database management, and security protocols

- Develop and maintain CI/CD pipelines, deployment strategies, and platform delivery frameworks

- Implement air-to-ground communication security configurations including cockpit-to-ground data protection protocols

- Drive cloud migration initiatives and infrastructure modernization projects

Product & Platform Management

- Serve as Technical Lead for Air-to-Ground products including SITA Aircom, Mission Watch (MMT), Airbus and Boeing connectivity systems

- Manage infrastructure setup and configuration for current and new fleet introductions

- Coordinate and execute continuous software upgrades from OEMs (Airbus, Boeing, SITA)

- Plan and implement change requests, disaster recovery tests, and regular server patching activities

- Ensure integration of secure-by-default patterns and compliance controls

Stakeholder & Vendor Management

- Collaborate with SIA Infrastructure teams, Business Units (Engineering, Flight Ops, TMM), and external OEMs

- Manage vendor relationships and technical interfaces with Boeing, Airbus, and SITA

- Translate business needs into technical specifications and measurable acceptance criteria

Operations & Support

- Provide ongoing technical support and troubleshooting for production Air-to-Ground applications

- Implement monitoring, telemetry, and analytics for operational visibility

- Diagnose and resolve infrastructure and application issues

- Create and maintain comprehensive technical documentation and knowledge repositories

Required Qualifications & Experience

Technical Skills:

- Advanced expertise in AWS cloud services (EC2, VPC, IAM, networking, security)

- Strong knowledge of infrastructure as code, CI/CD tools, and DevOps practices

- Proficiency in firewall, network security, and database management

- Experience with Linux/Unix system administration and scripting

- Familiar with Gen AI SDLC (Software Development Life Cycle) and Github Copilot

- Familiar with Java programming and Shell scripts

- Understanding of aviation/connectivity systems (preferred)

Experience:

- Minimum 5 years of software engineering or infrastructure engineering experience

- Minimum 2 years of experience with Airlines Air-to-Ground systems

- Proven track record in delivering complex cloud and on-premises solutions

- Experience managing vendor relationships and technical integrations

- Demonstrated ability to lead technical projects and serve as subject matter expert

Competencies:

- Strong problem-solving and analytical skills

- Excellent collaboration and stakeholder management abilities

- Self-motivated with a positive, can-do attitude

- Ability to work with cross-functional teams and external partners

- Strong technical documentation and communication skills