Overview:
We are currently looking for a Technical Support Technician to join the team in Singapore as part of our Global IT Service Desk. The Technician will be responsible for providing top-tier technical support to our in-office and remote employees globally. Responsibilities will include troubleshooting and resolving complex issues, as well as providing outstanding customer service and training. Additionally, the role will be responsible for maintaining our IT infrastructure, handling basic networking issues, and working closely with remote teams and global counterparts to develop solutions that will improve system performance.
This position will be based out of our Singapore office.
What You'll Do:
- Provide comprehensive, top-tier support to both remote and onsite employees with an emphasis on customer service, including troubleshooting software, hardware, mobile devices, and network related issues
- Maintain the Singapore office's infrastructure, support engineering, and assist local employees with their various needs
- Maintain support duties through an online ticket management system
- Employ Microsoft admin portals like Azure AD / Entra and Endpoint Management / Intune for managing security groups related to access, SSO, and application deployment
- Maintain a knowledge base consisting of documentation and administration procedures
- Participate in mitigation of email-based threats through use of industry-adopted security tools like Avanan, Microsoft Defender; responsibilities include releasing or recategorizing emails and submitting them for review and reclassification by Microsoft when incorrectly flagged as a threat
- Troubleshoot issues with video conferencing rooms and equipment, ensuring all systems function optimally for seamless virtual meetings and presentations
- Coordinate with Human Resources, and M365 Service teams for the onboarding and offboarding of employees for ASIA offices
Required Technical Qualifications:
- 6-8 years of experience providing IT support in a corporate office environment
- Significant experience and proficiency using and administering the Microsoft 365 suite of applications, plus Windows 11
- Familiarity with Microsoft admin centers such as Azure AD / Entra, Endpoint Manager / Intune, and Security
- Confident troubleshooting common to complex networking issues
- Excellent customer service orientation, communication skills, and the ability to work effectively in a small team environment
- Capable of managing multiple tasks simultaneously in a fast-paced atmosphere, with a positive and proactive attitude
Preferred Qualifications:
- Experience troubleshooting Mac OS / JAMF
- Experience Windows Autopilot
- Experience with Microsoft Teams Rooms setup and troubleshooting
- Experience with Intune for mobile device and application management
What We Offer:
- Competitive compensation
- Group medical insurance coverage and dental benefits
- Gym benefits
- Casual, multicultural work environment
- Central office location
