Description
About Alvarez & Marsal
Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging workguided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversityare why our people love working at A&M.
The Team
IT Business Partners (ITBPs) have the overall responsibility of closely managing business relationships between A&M business units and Corp IT. The goal is to increase efficiency, improve effectiveness and create competitive advantage by maximizing value extraction from existing technology tools and services or introducing new innovative technology solutions. This is accomplished by building a strong understanding of assigned business unit(s) and/or territories including but not limited to: people, teams, business models, processes, success drivers, industry, clients, engagements and technology. ITBPs create and maintain bidirectional communication channels at various levels within the business units, convey priorities and relevant IT project information, share knowledge of technology-related opportunities, risks and/or impacts, align business and IT goals and execute against common objectives. They also collaborate with other corporate departments such as Human Resources, Finance, Project Management Office, Marketing and Security, or other Corp IT subdivisions such as HRIS, Applications, Field Services Support and Engineering to ensure enhanced customer service to A&M business units thus driving success through true partnership with the business.
How You Will Contribute
Below lists key work activities the IT Business Partner must demonstrate to achieve the position objective listed above.
- Client/Stakeholder Business Relationship Management. Develop a personalized, value-added service with demonstration of willingness to meet needs of internal customers and by extension their clients, deliver products and services that best serve client needs; channel feedback for improving services and perform necessary follow-up work without being prompted.
- Oversee technology alignment across multiple countries within SEAA and North Asia, ensuring compliance with local/regional data sovereignty, cybersecurity and privacy regulations. Collaborate with Global Security and IT alongside local leadership to balance central governance with regional enablement.
- Contribute to the management of the regional IT demand pipeline, capturing, prioritising and communicating initiatives through structured intake and governance processes, ensuring transparency of costs, risks and resource dependencies.
- Work with business leadership and stakeholders in the efficient and cost-effective delivery of technology solutions to address business needs and challenges.
- Analyze the current technology environment to detect critical deficiencies, recommend and implement solutions to create a holistic experience for A&M business & IT operations.
- Work on complex business problems and provide highly innovative solutions using domain expertise and business and technological intelligence to enable quality decision making.
- Actively participate in all phases of assigned projects as necessary from concept, project planning, development, execution, monitoring to project closure.
- Assist in creating, implementing and delivering change management strategies and plans to maximize user adoption and proficiency.
- Solid business analysis, customer interaction and problem-solving skills.
- Proactively solicit, set and/or manage stakeholder expectations and communicate progress, contribute to prioritization, and leadership/oversight for in flight projects or major issues and challenges.
- Create business communications, share IT services knowledge, policies, risks and contingency plans with business stakeholders.
- Share lessons learned and best practices across programs, building relationships with stakeholders, operations management teams and brokering relationships at all levels
- Contribute to the development of the ITBP framework & journey map.
- Proactively partner with various departments and groups to drive ongoing adoption and implementation of technology and identify opportunities for business process improvement.
Qualifications
A successful candidate will not only have outstanding stakeholder management skills, but also exceptional interpersonal communication and relationship building skills coupled with knowledge of various technology solutions ranging from conceptual understanding to strong technical comprehension. Moreover, a strong ITBP must have:
- The ability to establish, mature and maintain strong relationships
- Astute understanding of business drivers for success
- Solid analytical and data analytics skills
- Experience in defining and/or improving business processes
- Professional and positive approach to opportunities, projects and challenges alike
- Moderate project management skills
- Experience with organizational change management
- Diligence with intense attention to detail
- The ability to cope well under pressure, high-paced workstreams and short deadlines
- Collaborates and communicates well with all levels of organization
- Dynamism, vigor, highly self-motivated & self-sufficient
- The ability to be a key team player, yet able to work independently on own initiatives
- General depth and breadth across various technology platforms, tools and concepts.
- Desirable: Knowledge and/or experience of/with artificial intelligence (AI) and related platforms
- Desirable: Experience working across culturally diverse teams, geographies and languages.
- Experience: 5+ years of direct experience in IT and/or business relationship/partnership roles.
- Education: Requires a bachelor's degree in related area.
- Desirable: Hold a Business Relationship Management (BRMP) or Certified Business Relationship Management (CBRM) certification. Multi-lingual across the Southeast and/or North Asia regions.
Your journey at A&M
We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.
We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.
Inclusive Diversity
A&M's entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging workguided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversityare the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.
Equal Opportunity Employer
It is Alvarez & Marsal's practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
