Information Technology Application Support

Requirements

• Diploma or Degree in Information Technology, Computer Science or related field

• At least 5 years experience in application and database system role

• Familiar with SICS and SAP Business Intelligient, highly preferred

• Good knowledge of MS SQL database and scripting languages

• Strong knowledge of database design, data modeling, and query optimization

• Good technical, analytical and problem solving skills

• Excellent interpersonal and communication

• Ability to work independently and as part of a team

Responsibilities

Main responsibilities include but not limited to following:

• Provide day-to-day support for business applications and databases, resolving application bugs, database errors, and integrate new features in a timely manner

• Translate business rules and process needs into structured data requirements and system specifications

• Build and refine database frameworks to deliver accurate reporting and effective data extraction

• Develop conceptual, logical, and physical data models

• Assist with the implementation of application patches, upgrades, and database migrations

• Support and manage user access to applications and databases

• Conduct system and application tests to ensure functionality and performance before new releases or updates

• Monitor database performance, identify bottlenecks, and apply tuning measures to optimize performance

• In-charge of IT audits and BCP

• Ensure compliance with IT policies, security standards, and best practices

• Backup of IT system support tasks

• Other assigned duties