Information Technology Administrator

JOB OVERVIEW

To be the Subject Matter Expect, who owns and manage ABS internal tools for use by Colleagues, Banks, Corporates and Consumers. The Candidate is expected to be the go to person, supporting Project Managers for the use of the tools on a consistent approach, to be effective and to be efficient in obtaining and collating data, as well to provide training to users. The Candidate will be responsible for the coordination for the publication of materials in the ABS Website and Social Media applications.

KEY RESPONSIBILITIES

1. Day to Day IT support

• Provide technical support to staff, addressing hardware, software, and network issues

• Manage and troubleshoot issues related to M365 suite, Intunes, Entra, Exchange, SharePoint, Dynamics 365 (Contact Management System) and Teams.

• Work closely with external IT vendors to ensure smooth operations.

• Maintain IT equipment and ensure all systems are running smoothly

• Printer Support: Oversee the setup, maintenance, and troubleshooting of office printers. Ensure printers are fully operational and assist staff with any printing issues.

2. Website Content Management System

• Manage and update content on the company's website.

• Ensure the website is functional, user-friendly, and up-to-date

3. ABS Tools – SME Toolkit, SIPs E-learning Portal and Events Portal

• Provide support for the ABS Tool websites, assisting users with access and any functionality issues.

4. Laptop Procurement, Onboarding, Offboarding

• Oversee the procurement of laptops, ensuring timely acquisition and delivery.

• Maintain an inventory of laptops and manage their distribution and setup.

5. AV Support

• Provide audiovisual support for meetings, presentations, and events.

• Set up, test, and troubleshoot AV equipment as needed.

6. Events Team Support (AV, Pigeonhole)

• Assist event teams with AV requirements and the use of the Pigeonhole platform.

• Ensure seamless AV integration during events to enhance participant experience

7. iPad/Mobile Phones Procurement

• Manage the procurement process for iPads and mobile phones.

• Ensure devices are properly configured and distributed to the relevant staff members.

8. Door access system and CCTV maintenance

• Oversee the maintenance of the door access system and CCTV.

• Ensure systems are operational and troubleshoot any issues promptly.

9. Wi-Fi Management

• Manage and maintain the office Wi-Fi network.

• Troubleshoot connectivity issues with IT vendor and ensure a stable and secure wireless environment.

10. Social Media Management

• Manage and maintain the company's social media accounts on Instagram, Facebook, and LinkedIn.

• Create and schedule posts, respond to comments and messages, and engage with followers.

• Monitor social media trends and analytics to improve engagement and reach.

QUALIFICATIONS

• Strong technical knowledge and troubleshooting skills.

• Experience with managing M365 suite, Intunes, OneDrive, Entra, Exchange, SharePoint and Teams.

• Experience with website content management systems (Sitefinity)

• Proficiency in procurement and inventory management.

• Excellent organisational and communication skills.

• Ability to work collaboratively with various teams and stakeholders.

• Basic understanding in the use of virtual meeting tools, Microsoft Teams, Microsoft TownHall, WebEx, Zoom

• Experience with social media management