Provide end-user technical support via phone, email, Microsoft Teams, remote support, and onsite assistance for Singapore and regional offices.
Support Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, Entra ID, Intune, and other collaboration tools, such as Jira, Docusign, etc.
Manage user onboarding and offboarding IT support, including device provisioning, account setup, user orientation.
Configure, maintain, and troubleshoot IT assets and Office IT infrastructure including laptops, network, firewall, VPN, CCTV, door access system, software hardware, maintaining up-to-date inventory and managing the IT asset lifecycle (procurement, repair, decommissioning).
Maintain IT operation documentation, standard operating procedures, asset records and audit evidence.
Own IT security compliance for the SG office, including implementing and monitoring security controls (endpoint protection patch management, vulnerability remediation), and supporting internal and external IT audit and compliance requests.
Manage incidents and service requests through ticketing system, with proper follow-up to ensure timely closure.
Represent IT serving as member of the ISMS Working Committee for the BIPO Singapore office, supporting ISO 27001 / ISMS implementation and maintenance, risk assessments, security policy enforcement, incident response, and user security-awareness initiatives.
Lead or participate in IT projects, work with external vendors and other duties as assigned.
Requirements:
Diploma or bachelor's degree in information technology or equivalent field of study
Minimum of 3-5 years of experience in IT infrastructure, helpdesk, and IT operations, including exposure to information security or IT compliance.
Proficient in Windows operating systems with a solid understanding of computer hardware and software maintenance.
Familiar with Microsoft Office 365 and Jira, with the ability to troubleshoot and resolve system-related issues independently.
Ability to work across time zones and support colleagues in different countries as part of a global team
Solid understanding of network fundamentals (VLAN, DHCP, VPN, SD-WAN) and experienced in troubleshooting both wired and wireless network connectivity.
Working knowledge security control measures and possessing strong information security awareness.
Excellent customer service skills, high attention to detail, and exceptional follow-up capabilities on technical issues.
