Provide IT help desk (troubleshoot) on-site and event support to all users in AA(S) HQ, Eden Schools, Eden Centres and Eden Friendship Club.
Provide first level technical support to end users for hardware and software related issues, i.e. WiFi, Email, IP Phone, Printers, Computers, iPads, Projector, Airserver, Hall AV, Conference Devices, when required
Installing and configuring new or existing computer systems
Assist in implementing/setup new hardware, software for related IT assets
Document and ensure compliance for IT Policies
Perform regular system housekeeping
Ensure working order and maintenance of IT Assets (Computers, printers, etc.)
Configure user accounts and shared drive access according to security profiles
Assist to manage and renewal of IT related contracts, i.e. Antivirus, server warranty
Liaise with relevant vendors on repair and maintenance of IT infrastructure
Assist to perform periodic data backup of server data
Procurement of additional IT assets as required by the organization
2. Others (10%)
Participate in school and AA(S) wide programmes and events.
Undertake other tasks and duties as assigned by Administration Manager (Eden School)
Requirement
Diploma or Higher Nitec in IT or related field, with at least 1-2 years of relevant IT support experience
Proficient in troubleshooting hardware/software issues (e.g., Windows, Office 365, iPads, printers, projectors, AV systems)
Able to support users across multiple sites and respond to technical issues promptly
Good communication skills and patience to support non-technical users in a special needs environment
Responsible, proactive, and willing to participate in school-wide events and programmes
