Incident/Problem Manager

. Must have minimum 6-8 years in Incident / Problem Manager Role.

. Detailed knowledge of the ITIL Incident and Problem Management processes.

. Experience of working in a banking environment

. Good understanding of Change, Configuration and Availability processes.

. The ability to work and team effectively with stakeholders and other management personnel.

. Proven experience in working in, and basic management of, diverse and geographically dispersed teams.

. Proven experience working in an Operational environment.

. Excellent awareness of different cultures and working practices across the regions.

. Excellent Microsoft Office experience, predominantly Excel, Visio and PowerPoint

. Coordination skills: managing (complex) IT technical investigations.