Responsibilities
- Lead incident triage, coordinate with tech and business teams, and ensure timely resolution.
- Provide clear and timely updates to senior stakeholders.
- Conduct root cause analysis, manage known errors, and document workarounds.
- Drive process improvements, define SLAs, and publish operational performance reports.
- Collaborate with Change/Problem Management teams to reduce recurring incidents.
Required Skills & Experience
- 8-14 years experience in Incident Management, with strong banking/payments background.
- ITIL v3 Foundation Certified IT Support/Service Support experience.
- Excellent communication, stakeholder management, and triaging skills.
- Proactive, detail-oriented, and able to work under pressure with minimal supervision.
Ikas International (Asia) Pte Ltd
Sanderson-iKas is the brand name for iKas International (Asia) Pte Ltd
EA Licence No: 16S8086 | EA Registration No. R1988468
We regret to inform you that only shortlisted candidates will be notified /contacted.
