Incident Management Specialist

Job Description

Role: Incident Management Specialis

tLocation: Singapor

eExperience: 8–14 year

s
Ensure Incident and Problem Management processes align with ITIL best practices, Service Level Agreements (SLAs), and organisational requirement

s.Perform end-to-end incident triage, collaborating with technology and business teams to restore services within defined timeline

s.
Foundational Ski

llsProven experience in Incident Management ro

lesITIL V3 Foundation Certificat

ionStrong IT support and service support backgro

undExperience creating and maintaining process documentat

ionAbility to integrate best practices into process design for continuous improvem

entExcellent verbal and written communication skills, with the ability to engage stakeholders across lev

elsProactive, detail-oriented, and results-driven mind

setAbility to work under pressure, manage multiple priorities, and meet deadlines independen

tlyStrong teamwork, collaboration, and cross-functional coordination ski

llsAdaptable with a hands-on and problem-solving attit

ude
Desired Sk

ills
Experience in process design and continuous improvement frame

worksKnowledge of Six Sigma / DMAIC methodol

ogiesExperience working within large enterprise IT organiza

tionsExposure to the financial services / banking d

omainUnderstanding of software development lifecycle (SDLC) and methodol