Incident and Production Support Manager

Job Type: 1-year renewable contract

Incident and Production Support Manager

Job Summary

We are seeking an experienced Incident & Production Support Manager to join our Servicing & Business Enablement team. This role's primary focus is on issue resolutions to deliver the optimal experience for our Partners and Clients. The role assumes full accountability to ensure day-to-day operational functionalities of our existing platform as well as our mission-critical new trading platform.

Job Requirement:

• 6-8 years of Incident Management / Production Support within Financial Institution / Finance Industry
• Independent and accountable for owning all issues and tickets reported – following up with stakeholders as well as relevant support teams to resolve upon full resolution.
• Basic familiarity of technical infrastructure as well as knowledge of investment, especially unit trusts (Mutual Funds) and securities (Equities) would be a bonus.

Key Responsibilities:

• First respondent for issues reported from our external and internal stakeholders.
• Proper management of multi-platform ticket support tools to ensure prompt and full resolution of issue tickets.
• Strict governance of internal and external vendors support team to achieve KPI & SLA established in terms of ticket closure
• Provide regular reporting post tight tracking of ticket resolution, SLA and ensure proper escalation matrix in place.

Kindly revert with below details in addition to updated resume to [Confidential Information]

Full Name as per the Passport or IC :

Current Salary

Exp Salary (in SGD)

Notice period (availability)

Reason for Change

Residential Status in SG

Thanks & Best Regards

Rekha N

Senior Consultant

Whatsapp : +65 9473 3867

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https://www.helius-tech.com/careers/

www.helius-tech.com

Singapore -Malaysia- India - Thailand – Japan