Position: Import Senior Executive (Freight Forwarding)
Salary: up to $4200
Working Day: Mon-Sat | 9am-5.30pm | 9am-1pm (Alt Sat)
Working Location: Alps Ave (nearest MRT Changi Airport)
The Airfreight Customer Service Senior Executive (Import/Export) in Freight Forwarding is responsible for managing end-to-end airfreight shipments on behalf of customers, ensuring timely, accurate, and high-quality service delivery. This role requires strong knowledge of airfreight forwarding operations, shipment documentation, customs regulations, and coordination with carriers, ground handling agents, and internal teams.
Key Responsibilities:
- Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance (for imports), export documentation, billing, and shipment closure.
- Act as the primary point of contact for customers regarding import and export shipments, providing timely updates, handling inquiries, and resolving operational issues.
- Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and compliance with regulations.
- Monitor and ensure compliance with service level agreements (SLAs), key performance indicators (KPIs), and internal operational procedures.
- Take ownership of complex or high-value shipments, proactively resolving delays, documentation discrepancies, or customs queries.
- Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.
- Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes.
- Support and guide junior customer service staff in airfreight forwarding procedures, shipment documentation, and best practices.
- Escalate unresolved customer or operational issues to management, ensuring appropriate follow-up.
Qualifications & Requirements:
- Solid knowledge of airfreight import processes, documentation, and customs requirements.
- Strong operational and problem-solving skills, with the ability to manage multiple airfreight import shipments simultaneously.
- Excellent customer service skills with a professional and proactive approach.
- Good communication and coordination skills to work effectively with internal teams, carriers, and customers.
- Detail-oriented with strong organizational skills and ability to follow through on tasks independently.
- Previous hands-on experience in using Cargowise system is preferred.
To Apply:
- You may email your resume to [Confidential Information] for more information.
- Regret to inform that only shortlisted candidates will be contacted by our consultants.
Align Recruitment Pte Ltd (20C0253)
JJ Tan (Reg No. R23112681)
