Department: Operations
Location: APAC-Singapore
Description
Join a team that is changing millions of lives
Transforming smiles, changing lives.
At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.
Ready to join us
Key Responsibilities
Role summaryThis function within the Fulfillment & Import-Export department is responsible for the day-to-day activities supporting the global shipping flow, including : coordination of the Import & Export transactions through delivery from Align Hub to customers, and from vendors to Align Hub. Active problem solving any shipping issue that may arise.
This role is located at the Align warehouse in
Tuas,DHL Facility, with 5-days in the office policy.
Role expectations
- Coordinate and manage the entire import and export process for goods shipped from Singapore to APAC / international markets.
- Ensure compliance with all APAC customs regulations, including tariff classifications, HS codes, import/export permits, and documentation requirements/VAT.
- Liaise with customs brokers, freight forwarders, and government authorities to facilitate seamless clearance of goods.
- Troubleshoot and resolve issues related to delays, shipping discrepancies, or customs complications.
- Prepare and manage shipping documentation, including invoices, packing lists, bills of lading, certificates of origin, and export/import licenses.
- Maintain accurate records of all import and export transactions for auditing and reporting purposes.
Working With External Parties
- Global Logistics team
- Local and Global forwarders
- Local Customs
Skills, Knowledge & Expertise
- Diploma/ BA Degree
- Knowledge of Microsoft office applications (Outlook, Excel, Word)
- Natural team player
- Experience in a dynamic global working environment with ability of prioritizing tasks
- Proven experience of 4-6 years in import/export coordination, international shipping, or logistics, with a focus on APAC customs processes.
- Strong knowledge of APAC customs laws, tariffs, taxes, and international trade agreements.
- Familiarity with global shipping procedures and customs regulations in major international markets.
- Possess strong familiarity with Major Export Schemes and GST regulations, ensuring compliant and efficient handling of import/export operations
- Strong communication and negotiation skills, with the ability to work effectively with customs authorities, freight providers, and internal teams
- Proficiency in English
- Familiarity with Incoterms and export control regulations
- Deep Knowledge of inbound and outbound global regulations and documentation
- Former experience in High-Tech companies or within an Operations function
- Former experience with ERP system/s
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Equal Opportunity Statement
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
