ABOUT THE ROLE
The Program Manager will lead the end-to-end delivery of multi-stream programs involving the POC and full-scale rollout of an AI-powered fraud detection platform. This role is the primary client-facing interface, managing cross-functional workstreams across the client, the platform vendor, and third parties, and ensuring delivery outcomes align with client objectives.
The on-site PM is responsible for program orchestration of the POC and full-scale rollout - owning governance reporting, communication, delivery cadence, and cross-team coordination - ensuring structured execution, stakeholder alignment, and successful project delivery that enables delivery teams to focus on timely and quality outcomes.
KEY RESPONSIBILITIES
Program Leadership and Delivery
- Orchestrate and coordinate large-scale, multi-phase programs involving the AI fraud detection platform deployment (POC and full-scale implementation).
- Oversee delivery including onboarding, configuration, model tuning, and go-live support.
- Own end-to-end program governance, including scope, milestones, dependencies, risks, and delivery cadence. Act as the primary client-facing interface and provide a clear escalation and coordination point for queries, clarifications, and follow-ups.
- Coordinate multiple project teams from the client, implementation partner, and third parties to ensure integrated, on-schedule delivery of program outcomes.
- Ensure deployments meet security, compliance, and regulatory requirements.
- Manage program budgets, resource planning, and vendor dependencies to ensure optimal cost and delivery efficiency.
- Implement program governance frameworks, delivery playbooks, and best practices across fraud technology initiatives.
- Contribute to internal capability building, knowledge sharing, and delivery methodology evolution.
WHAT YOU BRING
- 8+ years of experience in program or senior project management within fintech, payments, banking, or financial crime technology.
- Proven track record managing large, complex, technology-driven programs involving multiple stakeholders and workstreams.
- Good understanding of fraud, AML, or financial crime ecosystems within financial institutions.
- Hands-on experience with Agile delivery methodologies, including coordinating product roadmaps and release cycles.
- Exceptional stakeholder management and executive communication skills.
- Experience working with data-driven or machine-learning platforms is strongly preferred.
- Familiarity with regulatory and compliance environments across APAC markets.
- Strong analytical mindset with the ability to connect technical delivery to business outcomes.
- PMP, PgMP, SAFe, or Agile certifications are a plus.
WHAT SUCCESS LOOKS LIKE
- High client satisfaction and trust at senior stakeholder levels.
- Programs delivered on time, within scope, and aligned to client risk and regulatory objectives.
- Tangible business outcomes such as reduced fraud losses, lower false positives, and improved customer experience.
- Scalable, repeatable delivery frameworks that support future platform growth in the region.
Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.
