The Role
As Solutions & Implementation Lead, you&aposll lead and be part of the APAC team and partner with Sales to grow our enterprise merchant portfolio. You&aposll combine technical execution with relationship management to ensure seamless integrations and expand the client&aposs footprint.
Key Responsibilities
- Lead end-to-end implementation of enterprise integrations, aligning technical solutions with merchant business objectives.
- Lead without authority, influencing our North America regional team
- Manage multiple cross-functional projects, identifying and mitigating risks before they impact delivery.
- Drive technical discovery and solution design with enterprise merchant engineering teams
- Be a strategic liaison between enterprise merchants and Block&aposs internal teams (Product, Engineering)
- Master and apply Block&aposs API ecosystem to craft scalable, high-performance solutions.
- Review, validate, and advise on complex technical designs for major retailers, ensuring scalability for high-volume transaction processing
- Influence Block&aposs product roadmap by advocating for merchant needs and market trends
- Own relationships with key stakeholders from engineers to CTOs
- Drive complex technical implementations to completion within aggressive timelines
- Coordinate globally distributed teams to drive implementation success across time zones
Key Qualifications:
- 8+ years of experience in technical delivery management for enterprise payments or e-commerce.
- Strong understanding of integration models and delivery methodologies (Agile/Waterfall)
- Experience delivering complex technical solutions for large retailers or merchants
- Strong project management skills with experience in high-stakes implementations
- Experience leading regional teams and mentoring on best practices
- Experience in client-facing roles, including executive engagement
- Experience translating technical concepts into clear business outcomes and value propositions
This is a great opportunity for an Implementation Manager looking to make a strategic impact in a collaborative, stakeholder-driven environment. If this sounds like the right fit for you, we encourage you to connect for a confidential discussion.
