Implementation Consultant

Responsibilities:

• Specifically, responsible for System installation, training and project management for the TabSquare products & associated interfaces.
• Perform on-site evaluation of client premises for pre-implementation.
• Manage project timelines, installation and configuration of the TabSquare product suite
• Track and resolve issues and escalate issues when required
• Provide application training with a demonstrated understanding of Application, and content management systems
• Be familiar with and adhere to the latest training and installation standards and procedures
• Work with internal support and product teams to ensure service level requirements are exceeded
• Be able to analyze the reasons behind problems / bugs during testing
• Work with customers to ensure that contractual service expectations are exceeded
• Provide pre-sales support to the local sales team
• Perform other duties as requested or as deemed appropriate
• Provide operational support and ongoing maintenance and enhancement after implementation, including troubleshooting of production issues.
• Ad-hoc duties assigned by management

Requirements:

• 2-5 years of experience after completing NITEC, Diploma in IT, or equivalent qualification OR Fresh graduates from reputable colleges or universities
• Experience in Technical Support, mainly L1 support experience in L2 support will be beneficial
• Working knowledge of Incident, Problem and Change Management disciplines (desired)
• Be curious to learn new things and self-motivated to always catch up on state-of-the-art web technologies
• Fluent in English (oral and written communication)
• Self-motivated and excellent customer handling skills Ability to work independently under pressure to meet service levels agreement.