Attend to phone and email enquiries from Overseas Agents and clients.
Liaise with internal stakeholders - Sales and Marketing team pertaining to inbound and drop shipments.
Liaise with external stakeholders - Overseas Agents to make arrangements pertaining to flight booking and choice of airlines base on clients preference.
If there is no preference from client, then to use to airline with the best yield with ETA taken into consideration.
Provide flight details, documents and work on delivery schedule to clients.
Monitor shipments departure, arrival and clearance to avoid storage at Inbound Terminal (SATS / DNATA).
In case of delay or offloading, to communicate closely with Overseas Agents and provide updates to clients with reasons.
Communicate with Operations team and provide vendor with information of site facilities and requests at clients receiving address.
Provide pre-alert documents to Operations team for their next course of action.
Communicate with Operations team to check if more information / documents are required for permit declarations and surveys.
In case of rates discrepancies, to dispute with Overseas Agents.
When required, to file claim against Overseas Agents on behalf of clients.
Projects -
Receive and channel work requests to Operations team
Timely triggering of milestones updates into CW1.
Ensure all triggering are reflected on 4PL portal.
Working with inter departments to provide assistance in project that company undertake.
To undertake any other duties as assigned by Air Freight Manager.
Job Requirements
Microsoft Office Skills knowledge essential
Knowledge of Incoterms
CW1 Knowledge and Experience preferred
Fast learner & committed worker (On the Job training will be provided)
Able to cope with high volume of jobs and urgent matters
