ID Administrator

ID Administrator

User Acess Provisioning, Amendment and Removal Grant / Revoke user access rights

Process the account request form raised by the requestor.

Ensure all information are correct and approval from Head of Division (HOD) are sought.

Seek Approval from system owner.

Implement the approved request

Verify the completion of the request.

Inform requestor and file the evidence upon completion of the request Trigger and coordinate the access review.

Request or retrieve list of access request from Systems and monthly leaver list from FM.

Perform first level check for unnecessary account (e.g., Inactivity 90 days, staff left organization etc).

Send reminder to staff to access system if inactive 60 days.

Perform sanity check and generate the access review list by division. Send the request to division for review.

Ensure the return result with HOD approval.

File the evidence to central repository upon completion of review. Follow-up based on the request result, e.g. send request to division to submit account request form if new account is required for staff. Ensure all approved request are implemented as per the SOP and within the stipulated timeline

Min 2 years experience in implementing UAM requests

Meticulous in checking through the request forms

Comfortable to liaise via email or calls and guide the requestors on the right process Comfortable and able to work with excel and VLOOKUP.

Note: Preferably has Desktop Support Engineer or with contact center experience as well.