Location: Kaki Bukit/Ubi
Working Hours: Monday to Friday, 8:00am - 6:30pm
Employment Type: 2-Year Contract (Renewable)
Eligibility: Singaporean / PR
Job Summary
Manage user access provisioning, amendments, removals, and access reviews to ensure compliance and accuracy. Provide user support and coordinate with stakeholders to maintain secure and efficient access management.
Responsibilities
User Access Provisioning, Amendment, and Removal
- Grant and revoke user access rights following approved requests
- Process account request forms ensuring all information is accurate and approvals from Head of Division and system owner are obtained
- Implement approved access requests and verify completion
- Notify requestors and file evidence upon request completion
- Initiate and coordinate periodic access reviews
Access Review and Compliance
- Retrieve access request lists and monthly leaver lists from systems and FM
- Conduct first-level checks to identify unnecessary accounts (e.g., inactive 90 days, staff left organization)
- Send reminders to users inactive for more than 60 days to access systems
- Perform sanity checks and generate access review lists by division
- Distribute review requests to divisions and ensure results are returned with HOD approval
- File evidence in central repository after review completion
- Follow up on review outcomes, including requesting new account forms if needed
- Ensure all approved requests are implemented according to SOP and within timelines
User Support and Coordination
- Communicate with users via email or calls to guide them through correct access request processes
- Address queries and provide clear guidance on access-related matters
Preferred competencies and qualifications
- Diploma preferred NITEC acceptable as minimum qualification
- At least 1 year of ID Admin experience, preferably with stable tenure
- Experience in contact center, helpdesk, or customer service (6-12 months) is an advantage
- Candidates from helpdesk or customer service backgrounds willing to take up Access Administration Management roles will be considered
