Support site managers and site members for any technical issues relating to scrubber.
Regarding those issues/troubles/questions beyond your knowledge, communicate with Japan to get proper answer/advice, and then feedback to site
Visit site to join PM/CM jobs, or to carry out troubleshooting activities, or any other ad-hoc tasks if necessary (such as meeting with customer etc)
Understand CMS/SCADA system, assist site managers to settle the job, or complete the job independently (cooperate directly with 3rdparty vendor if necessary)
Understand basic knowledge of CX-programmer, able to download / upload / verify PLC programs
Understand basic knowledge of GP-Pro EX, able to download / upload / verify touch panel programs
Understand basic knowledge of Gas DRE testing, assist site manager to complete DRE testing (including tool purchasing, instrument management and communication with 3rd party vendor if necessary)
Manage claim reports issued by site managers
Follow up claim cases, assist the communication between site manager and TS Dept. Gain information from site and answer questions raised by TS Dept
Keep record of claim parts shipment
Help site managers to check parts code with Japan
Make DRE report (including DRE rate calculation)
Risk assessment & safety related issue
Daily & Weekly Report
Document Translation & Email Translation
Interpretation for meeting, training or any other company activities
Any other ad-hoc works
Requirements
Fluent in Japanese and English in writing and speaking.
Minimum Diploma in Engineering.
Strong ability in handling technical issues and able to propose and negotiate service contracts to customers
Experience in Semiconductor Fab and Service Audit will be an advantage
Good understanding & knowledge of semiconductor facilities & processes will be an advantage
Willing to travel daily to various sites
Must be self-driven, energetic, resourceful, and good leadership
Meticulous and timely in documentation
Able to project strong, positive image of self and company
Team player with good communication skill
Responsible, independent with excellent customer service skill
