ICT Infrastructure Engineer (12 months contract)

The candidate is required to perform the following functions:

. Oversee the day-to-day operations of ICT infrastructure components which comprise servers, hosting, network infrastructure, end-user computing, and data center operations

. Manage the CCS's appointed Agency Facilities Management contractors and EUCD contractors.

. Implement projects within their emplaced practice to ensure service delivery and support to meet the intended availability, continuity, and capacity requirements.

. Ensure compliance to Government's IM8 policies and CCS's ICT policies and Standard Operating Procedures (SOPs)

. Manage Infrastructure projects.

. Overall responsible for hardware, software and subscription maintenance contracts for infrastructure and data Centre operations.

. Manage the procurement and leasing of end-user computing requirements.

. Plan and work with the appointed Agency Facilities Management contractors and awarded ICT contractors to implement and deploy infrastructure projects and end-user computing devices to end-users.

. Plan and lead the overall IT infrastructure procurement activities, in particular tender specifications compilation, tendering, tender evaluation, recommendation & award.

. Manage incidents and problems for system related issues.

. Ensure availability of ICT infrastructure systems and data Centre facilities equipment.

. Monitor infrastructure performance.

. Perform systems log review.

. Follow-up and ensure audit findings are addressed.

. Follow-up and ensure the compliance to the remediation timeline for security vulnerability scanning.

. Plan, coordinate and execute the annual Table-Top exercise with the appointed contractor.

. Coordinate the disaster recovery plan and execution of the annual disaster recovery testing of CCS's ICT systems.

Professional Qualifications

Basic Requirement

. Diploma/Degree in IT, Facilities Management, or related field

. Experience in IT operations or data Centre operations.

. CITPM (Certified ICT Project Management Program) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification or

. Information Technology Infrastructure Library (ITIL) certification or equivalent IT Service Management certification.

Additional Requirement

. Certification in CompTIA Network will be an added advantage.

. Certification in AWS Cloud Practitioner will be an added advantage.

. Certification in CISSP (Certified Information Systems Security Professional), CISA (Certified Information Systems Auditor), CCAK (Certificate of Cloud Auditing Knowledge) or an equivalent certification will be an added advantage.

. Certification in Certified Cloud Security Professional (CCSP) will be an added advantage and

. Any other relevant professional certifications.

Skill Set and Experience

Basic Requirement

. At least 3 years of experience in running IT infrastructure operations or data center operations.

. ICT project management and people management skills.

. Strong problem-solving and analytical skills.

. Results and customer oriented.

. Team player with organization and people management skills and

. Good communication skills, both oral and written.

Additional Requirement

. Knowledge of Singapore Government procurement and ICT governance processes is preferred.

. Knowledge of the Government IM8 policies is preferred.

. Experience in managing security vulnerability testing with external security consultant, follow-up remediations and putting up risk assessment & risk acceptance to the relevant agency's authority is preferred.

. Experienced with management cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms is preferred.

. Any other additional working experience relevant to the required job description.