ICT HELP DESK SPECIALIST

Responsibilities

. Provides onsite support to users with good customer satisfaction for main and off-site

. Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure

. Helps to maintain or improve the overall image of the support team

. Level 1 & 2 level trouble shoot and problem resolutions

. Provide technical and operation support

. Work to reach service level target

. Break/fix for patches, software distribution and preventive maintenance

. Managed the media and documentation related to the equipment supported

. Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities

. Install the inventory scanning agent upon any new asset

. Deployment/cloning/Hardware change that needs reinstallation of the agent. (Agents and instructions will be provided by customer)

. Reinstate inventory scanning agent on the PCs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning

. Provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository

. Provide break fix to software distribution patches where customer will provide the instructions

Skills/Requirement

. Minimum Diploma in any IT related discipline

. Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals

. Knowledge of operating systems, software applications, and remote connection systems