- Polytechnic Diploma in IT or equivalent
- At least 2 years of relevant working experiences. Experiences in AV/IT support, Basic knowledge of troubshooting devices (Chrome, IOS or Windows operating system), Inventory management, video and photo editing will be an advantage)
Description:
- Assist to manage and track all non-SSOE ICT/AVA resources and inventory (e.g. iPad, Microsoft Surface Pro, Chromebook etc.) with up-to-date documentation
- Stock-take and updates inventory records for school and audit purposes
- Maintain repair and loan records of ICT/AVA equipment
- Assist school-initiated ICT/AVA infrastructure projects, including providing progress report, manage vendors and contracts
- Gather ICT/AVA needs of the school
- Provide professional inputs and recommendation on ICT/AVA solutions that can meet the school's need
- Implement preventive measures and maintenance for IT & AVA Equipment
- Assist Head of Department and ICT Associate/Manager in the preparation of all necessary administrative duties for the purchase and condemnation of AVA and ICT equipment
- Provide ICT/AVA/multimedia support for school events (e.g. on site and online streaming events)
- Assist in liaising with vendors for the maintenance and repairs of AVA and IT equipment
- Assist in troubleshooting and support for school-owned devices
- 1st level of troubleshooting of student-owned devices
- Understanding and support various operating system of student-owned devices (e.g. Chrome OS, IOS or Windows)
- Advising students on the proper use of student-owned device applications and online learning systems
- Supporting Home-Based Learning logistic loaning and school hotline help in terms of online learning portal or systems
- Checking and set-up of equipment used in classroom and for examinations such as portable speakers
- Assist in rectifying and identify equipment that requires maintenance work
- Troubleshooting of AV and IT equipment in classroom on a daily operation
- Providing support to teachers in the use of AV and IT equipment in classroom (e.g. Image and sound projection, observation video recording, School-owned device such as iPad and Chromebook support in classroom during lessons)
- Demonstrate comprehensive knowledge of Chrome OS and Chromebook functionality, including efficient navigation, app usage, file management, and troubleshooting, to support and enhance the educational experience in a school environment utilising Chromebooks as student devices.
Institutional experience (preferably MOE schools) is necessary. This is a contractual role, successful candidates will be managing institution-wide IT Ops.
