IBM IIB/ACE/Datapower Administrator

Core Responsibilities

• Install, configure, administer, upgrade, patch, and troubleshoot and work on all middleware platforms.
• Manage middleware environments across Development, Test, UAT, and Production landscapes.
• Perform middleware capacity management, performance tuning, and health checks.
• Support application deployment, release activities, and environment migrations.
• Analyze and resolve middleware incidents, service requests, and problem tickets.
• Perform root cause analysis and implement preventive measures to improve platform stability.
• Design and implement middleware architecture, high-availability, and disaster recovery solutions.
• Develop as-is and to-be architecture assessments and deployment models for application and middleware environments.
• Collaborate with application, infrastructure, database, network, and security teams to ensure seamless service delivery.

Technologies & Technical Skills:

• IIB/ACE
• IBM Websphere MQ
• IBM AppConnect
• IBM Datapower
• IBM ITX

Operating Systems

• Linux (RHEL, CentOS, Oracle Linux)
• Unix (Solaris, AIX)

Monitoring & ITSM Tools

• Splunk
• BMC Remedy
• ServiceNow
• Enterprise Monitoring Tools

Database Knowledge (Preferred)

• Oracle Database
• Basic SQL and database connectivity troubleshooting

Support Coverage (24x7)

• Provide 24x7 operational support for middleware platforms to ensure service availability and business continuity.
• Participate in shift rotations, on-call support, major incident management, and disaster recovery activities.
• Support critical production incidents and provide timely resolution within agreed SLA commitments.
• Coordinate with global teams and stakeholders to deliver round-the-clock support coverage.

Automation Skills

• Hands-on experience in Shell Scripting, Ansible/ Terraform for infrastructure provisioning, configuration management, and automation.
• Strong scripting skills using PowerShell, Python, or Shell Scripting to automate operational and administrative tasks.
• Experience developing and maintaining automation workflows, reusable playbooks, and Infrastructure-as-Code (IaC) solutions to improve operational efficiency and reduce manual effort.
• Identify and implement automation opportunities to reduce repetitive operational activities and improve service quality.

Preferred Qualifications -

• Bachelor's degree in engineering, Computer Science, Management Information Systems, or related field.
• At least Six (6+) years of information technology work experience and experience architecting, implementing, and/or managing virtual infrastructure environments.