Core Responsibilities
- Install, configure, administer, upgrade, patch, and troubleshoot and work on all middleware platforms.
- Manage middleware environments across Development, Test, UAT, and Production landscapes.
- Perform middleware capacity management, performance tuning, and health checks.
- Support application deployment, release activities, and environment migrations.
- Analyze and resolve middleware incidents, service requests, and problem tickets.
- Perform root cause analysis and implement preventive measures to improve platform stability.
- Design and implement middleware architecture, high-availability, and disaster recovery solutions.
- Develop as-is and to-be architecture assessments and deployment models for application and middleware environments.
- Collaborate with application, infrastructure, database, network, and security teams to ensure seamless service delivery.
Technologies & Technical Skills:
- IIB/ACE
- IBM Websphere MQ
- IBM AppConnect
- IBM Datapower
- IBM ITX
Operating Systems
- Linux (RHEL, CentOS, Oracle Linux)
- Unix (Solaris, AIX)
Monitoring & ITSM Tools
- Splunk
- BMC Remedy
- ServiceNow
- Enterprise Monitoring Tools
Database Knowledge (Preferred)
- Oracle Database
- Basic SQL and database connectivity troubleshooting
Support Coverage (24x7)
- Provide 24x7 operational support for middleware platforms to ensure service availability and business continuity.
- Participate in shift rotations, on-call support, major incident management, and disaster recovery activities.
- Support critical production incidents and provide timely resolution within agreed SLA commitments.
- Coordinate with global teams and stakeholders to deliver round-the-clock support coverage.
Automation Skills
- Hands-on experience in Shell Scripting, Ansible/ Terraform for infrastructure provisioning, configuration management, and automation.
- Strong scripting skills using PowerShell, Python, or Shell Scripting to automate operational and administrative tasks.
- Experience developing and maintaining automation workflows, reusable playbooks, and Infrastructure-as-Code (IaC) solutions to improve operational efficiency and reduce manual effort.
- Identify and implement automation opportunities to reduce repetitive operational activities and improve service quality.
Preferred Qualifications -
- Bachelor's degree in engineering, Computer Science, Management Information Systems, or related field.
- At least Six (6+) years of information technology work experience and experience architecting, implementing, and/or managing virtual infrastructure environments.
