IAM engineer

IAM Operations Engineer

We are seeking an experienced Identity and Access Management (IAM) Operations Engineer to support and enhance our enterprise identity platform. This role focuses on the day-to-day operations, administration, and continuous improvement of IAM services across cloud and enterprise environments. The ideal candidate has strong hands-on experience with Microsoft Entra ID and AWS IAM Identity Center, and works closely with security, infrastructure, and application teams to ensure secure and seamless access for users.

Responsibilities:

Identity Platform Management

·      Operate, administer, and support enterprise IAM platforms, including Microsoft Entra ID and AWS IAM Identity Center

·      Support authentication and authorization mechanisms such as SSO, MFA, conditional access, and federation

·      Implement and maintain IAM policies, standards, and operational procedures

·      Integrate IAM solutions with cloud services, SaaS applications, and on-prem systems

·      Perform access reviews, audits, and compliance-related activities

·      Participate in IAM platform upgrades and enhancements during weekend maintenance window

User Support & Operations

·      Provide Level 2 / Level 3 support for incidents and service requests

·      Monitor system performance and infrastructure health to ensure availability and optimal operation

IT Service Management

·      Understands ITIL processes for Incident, Problem, Change Management

·      Create and update tickets with detailed documentation and resolution steps

·      Maintain SLAs and ensure timely ticket resolution

Documentation & Knowledge Management

·      Create and maintain technical documentation, knowledge articles, and standard operating procedures (SOPs)

·      Maintain runbooks for common operational tasks

Required skills and qualifications

·      Singaporeans only

·      A degree in Computer Science, Information Technology, IT Security or a related field with at least 2-4 years of work experience

·      At least one year of hands-on experience in IAM or identity-related operations

·      Strong practical experience with:

a.     Microsoft Entra ID (Azure AD) – users, groups, conditional access, MFA, SSO, enterprise applications

b.     AWS IAM Identity Center – permission sets, account assignments, and federation

·      Solid understanding of identity concepts: authentication, authorization, RBAC, least privilege, federation

·      Experience with IAM-related protocols such as SAML 2.0, OAuth 2.0, OpenID Connect

·      Familiarity with cloud environments and security best practices

·      Strong troubleshooting and problem-solving skills

·      Ability to work effectively with cross-functional technical and business teams

·      Good documentation and communication skills

Preferred skills and qualifications:

·      Experience supporting hybrid identity environments (on-prem AD + cloud)

·      Relevant certifications e.g. Microsoft Certified: Identity and Access Administrator Associate