Description and Requirements
Key Responsibilities
Solution Architecture & Pre-Sales Leadership
- Lead end-to-end solution architecture for Cloud Management and AI-Native Cloud Operations (AIOps)
- Drive client discovery sessions to assess monitoring maturity, operational challenges, and cloud management gaps
- Translate business and technical requirements into scalable architectures, solution blueprints, and outcome-driven proposals
- Develop executive-level presentations, proposals, and solution narratives aligned to business value (e.g., SLA improvement, cost reduction, productivity gains)
Cloud Management & AI-Native Operations Design
- Design end-to-end cloud management and operations platforms, including:
- Observability (metrics, logs, traces)
- Event intelligence (correlation, noise reduction)
- AI-driven root cause analysis and anomaly detection
- Automated incident detection, remediation, and self-healing
- Enable L2/L3 autonomous operations through AI agents and advanced automation
- Architect closed-loop operations integrating observability → event intelligence → automation → ITSM → continuous optimization
- Support hybrid and multi-cloud environments with consistent governance and operational standards
FinOps & Cost Optimization
- Design and implement FinOps frameworks across hybrid and multi-cloud environments
- Provide end-to-end cost visibility, allocation, and optimization insights
- Enable continuous cost-performance optimization through rightsizing, workload placement, and usage efficiency
- Support budget governance, forecasting, and financial accountability models
Automation & Platform Integration
- Design end-to-end automation strategies, including orchestration, runbooks, and AI-driven workflows
- Integrate across enterprise systems, including:
- Observability and monitoring platforms
- ITSM and workflow tools
- Cloud platforms and infrastructure layers
- Ensure seamless data integration, execution consistency, and operational scalability
Cross-Functional Collaboration
- Partner with product teams to shape AIOps/CloudOps capabilities and roadmap
- Work closely with delivery teams to ensure successful deployment, adoption, and value realization
- Build reusable solution assets, frameworks, and best practices to scale across regions and industries
Desired Skills & Experience
- 8+ years of experience in Cloud Management, AIOps, SRE, or IT Operations Transformation
- Strong understanding of:
- Observability (metrics, logs, traces)
- Monitoring and event management platforms
- ITSM processes (incident, problem, change)
- CMDB and asset management
- Experience with AIOps platforms or AI-driven operations solutions
- Solid knowledge of FinOps practices and cloud cost optimization strategies
- Hands-on experience in automation, orchestration, and workflow design
- Familiarity with hybrid and multi-cloud architectures
- Strong pre-sales and solutioning capability, with ability to link technical solutions to business outcomes
