Hybrid Clinic Assistant & Staff Nurse (Phlebotomy & Vaccination Focus)

This hybrid role supports clinic front desk operations, medication dispensary support, phlebotomy, and optional vaccination services. The role is essential in ensuring accurate patient handling, safe specimen collection, smooth clinic workflows, and a well-maintained clinical environment.

Skillset Requirements

• Familiar with Clinic CMS (ideally Plato) and clinic processes
  Proficient in using the clinic CMS and understands end-to-end clinic workflows, including patient registration, billing, phlebotomy documentation, and stock control.

• Certified competency in phlebotomy (mandatory)
  Must possess a recognised phlebotomy certification and be able to perform venepuncture safely, accurately, and confidently in accordance with clinic SOPs, infection control standards, and patient safety requirements.

• Competency in vaccination administration (optional)
  Trained and competent in vaccine preparation and administration if authorised and rostered, including proper documentation and cold-chain awareness.

• Strong organisational skills
  Capable of managing patient-facing, administrative, and blood-taking duties concurrently without compromising accuracy or safety.

• Effective communication abilities
  Communicates clearly with patients, doctors, laboratories, and team members to ensure smooth coordination of care.

• Problem-solving skills
  Able to identify, address, and resolve operational or workflow issues promptly according to SOPs, with appropriate escalation when needed.

• Resourcefulness
  Uses available resources effectively to manage daily operational challenges.

• Composure under pressure
  Maintains professionalism and focus in a fast-paced clinic environment, especially during peak phlebotomy or vaccination periods.

• Speak-up culture
  Demonstrates responsibility and courage to raise concerns related to patient safety, interpersonal conflicts, or inefficiencies in work processes.

• High attention to detail
  Meticulous in patient identification, blood tube selection, specimen labelling, vaccination documentation (if applicable), medication tracking, expiry checks, and inventory records.

• Adaptable and hands-on
  Willing to support front desk, back-end, and clinical support functions to keep the clinic clean, organised, and well-stocked at all times.

Scope of Work & Responsibilities

1. Patient Registration & Front Desk Operations

• Register patients accurately in the Plato CMS

• Handle appointments, billing, and payment modes accurately

• Verify and process TPA / CHAS / Medisave claims

2. Phlebotomy & Preventive Care Support

• Perform venepuncture according to SOPs and safety standards

• Prepare correct blood tubes and ensure accurate specimen labelling

• Complete laboratory request forms and coordinate timely lab pick-ups

• Provide basic pre- and post-blood draw instructions to patients

• Administer vaccinations only if trained, authorised, and rostered

3. Dispensary & Clinical Support

• Support medication dispensing processes with accuracy and compliance

• Track medication and consumable usage and perform expiry checks

• Maintain medication cabinets and restock consultation rooms

4. Clinic Stock, Equipment & Environment

• Share responsibility for clinic inventory, including phlebotomy supplies, vaccines (if applicable), and general consumables

• Proactively flag low stock levels and coordinate replenishment

• Ensure clinic spaces remain clean, organised, and operationally ready

Who Are We Looking For

Someone who:

• Is a reliable, multi-skilled team member capable of both administrative and limited nursing functions

• Takes ownership of clinic operations, stock readiness, and workflow efficiency

• Values accuracy, patient safety, and teamwork

• Wants to support a healthcare team focused on longevity, quality of life, and personalised care

• Is committed to adaptability, continuous learning, and long-term contribution to the clinic