Job Summary
Drive growth by managing and expanding HVAC aftermarket service accounts. Support organic business growth through customer engagement, solution development, and strategic sales in the local market.
Responsibilities
- Serve as the primary customer representative and lead contact for all customer-related matters
- Manage a portfolio of accounts using structured account management processes to identify key customers and develop targeted growth plans
- Analyze customer needs and collaborate with the Technical Support Team to provide tailored HVAC solutions
- Identify and pursue sales opportunities with existing and new customers, updating them on Service Value Added Offerings
- Develop and present detailed proposals to customers, coordinating internal processes to ensure high customer satisfaction
- Foster customer growth and loyalty through continuous support and proactive assistance
- Investigate and resolve customer complaints by evaluating problems, developing solutions, and recommending actions to customers
- Organize regular Service Reviews with customers and Operations teams to address urgent jobs and critical issues
- Understand customer and vertical market needs to determine effective pricing and selling strategies
- Prepare and review contract terms and conditions to ensure clarity and mutual agreement
- Provide marketplace feedback including competitive intelligence, customer expectations, and industry trends to inform business strategy
- Perform other relevant duties as assigned to support business objectives
Required competencies and certifications
- Bachelor's degree in engineering (Mechanical / Electrical)
- Relevant HVAC sales experience / Fresh Grads are welcomed to apply.
- Knowledge of HVAC systems, Chiller Plants, Airside, Building Management Systems (BMS), Energy Services, and Building Services
- Valid driving license with willingness to travel for customer visits (transport allowance provided)
