Human Resources Operations Specialist

Senior HRSS Operations Analyst

Manages highly complex Human Resources programs partnering with internal departments and 3rd Party Vendors; delivers new programs, develop procedures to streamline processes and effectively utilizes tools and partners.

Partners with HRBP/Generalists/Employee Relations to ensure compliance with all legal documentation for affected colleagues.

Updates and maintains the HR system of record with all information pertaining to an employee

Provides employee data/history from HR Management System for all government and statutory requests.

Supports more junior team members with complex transactions and evaluates processes for streamlining opportunities; Evaluates and validates data integrity and partners with appropriate parties to identify training needs.

Provides timely and accurate communications to employees and business partners around areas of concerns and possible improvements. Tracks employee feedback on company programs, provides insight on opportunities identified and escalates accordingly.

Ensures company program requests are in compliance with company policy/regulations and laws

Responsible for determining eligibility, collecting related documentation and providing authorization for disbursement of program related payments; Works closely with Legal/Employee

Relations to facilitate various employee related actions.

Participates in quality assurance by owning the SOP's, process flows, and internal documentation; works with leadership to set proper SLAs to ensure customer and company expectations are achieved.

Manages MAS broking appointment licensing

Manages audit and compliance reviews

Manages annual insurance renewal

Need SPR & Citizens only

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