Role Description
The Human Resources Associate / HR Services Coordinator is responsible for supporting HR operations, employee services, and workforce administration to ensure efficient HR service delivery and a positive employee experience. This role focuses on recruitment coordination, employee support, HR documentation, and operational HR processes while maintaining compliance with organizational policies and employment standards.
Key responsibilities include:
- Supporting daily HR operations, workforce administration, and employee service activities
- Coordinating recruitment scheduling, onboarding, and employee lifecycle processes
- Managing employee records, HR documentation, and HRIS data updates
- Assisting with payroll support, leave administration, benefits coordination, and attendance tracking
- Handling employee inquiries, HR requests, and operational issue resolution activities
- Monitoring HR operational KPIs, workforce reports, and administrative workflows
- Collaborating with HR teams, managers, and business units on workforce-related activities
- Ensuring compliance with employment laws, organizational policies, and HR governance standards
- Preparing HR reports, workforce analysis, and administrative documentation for management review
- Supporting training coordination, employee engagement, and organizational development initiatives
- Assisting with HR process improvement, workflow optimization, and digital HR initiatives
- Maintaining confidentiality and professionalism in all HR-related operations
Qualifications
- Bachelor's degree in Human Resources, Business Administration, Psychology, Management, or related field
- 1–4 years of experience in HR operations, workforce administration, recruitment coordination, or employee services roles
- Strong understanding of HR processes, workforce administration, and employee support functions
- Experience with HRIS systems, payroll coordination, and HR reporting tools
- Excellent communication, organizational, and stakeholder management abilities
- Strong multitasking, problem-solving, and administrative coordination skills
- Proficiency in Microsoft Office, workforce management systems, and reporting platforms
- Ability to manage multiple HR priorities and employee support activities effectively
- Strong attention to detail and employee-focused mindset
- Experience in corporate, healthcare, retail, logistics, technology, or shared services environments is an advantage
Key Competencies
- HR operations and workforce administration
- Employee services and HR coordination
- Recruitment and onboarding support
- HR compliance and documentation management
- Communication and stakeholder collaboration
- Organizational and multitasking abilities
- Problem-solving and operational efficiency
- Confidentiality and professional HR support
