Human Resource Generalist

Roles & Responsibilities

The HR Generalist is responsible for managing the full spectrum of HR operations in a licensed security company, ensuring regulatory compliance, manpower readiness, and daily operational support.

Key Responsibilities:

• Handle end-to-end HR functions including recruitment, onboarding, deployment, and offboarding of security personnel

• Answer and manage all incoming office calls, including calls from security officers, clients, sites, and authorities

• Act as primary HR contact for security officers regarding attendance, leave, deployment issues, and HR matters

• Prepare and maintain employment contracts, confirmation letters, disciplinary letters, and HR documentation

• Maintain accurate and up-to-date employee records, HR trackers, and personnel files

Security Industry & PRD Compliance:

• Ensure compliance with PRD requirements for licensed security operations

• Track security officer licensing, training validity, and renewal timelines

• Prepare documentation and support PRD inspections, audits, and checks

• Liaise with PRD, MOM, training providers, and relevant agencies as required

• Support Work Permit applications, renewals, cancellations, and MOM submissions

Operational & Payroll Support:

• Coordinate closely with Operations team on manpower deployment and scheduling

• Verify attendance, overtime, relief deployment, and absenteeism records

• Prepare accurate payroll inputs and support payroll processing

• Monitor leave, medical certificates, and disciplinary follow-ups

Administrative & Reporting Duties:

• Prepare HR reports for management and compliance purposes

• Draft internal memos, official correspondence, and regulatory submissions

• Support management in improving HR processes and SOPs

Requirements:

• Diploma or Degree in Human Resource Management or related field

• Able to manage high call volume and operational issues calmly

• Firm, organized, and able to handle sensitive matters professionally