Human Factors Specialist / UX Lead

Role Description

As a Human Factors Specialist / UX Lead, you will contribute to design objects, environments, and systems to improve human performance by applying human-technology interaction principles. You will analyse behaviour to enhance usability, safety, quality, cost-efficiency, and ergonomics. Leveraging advanced expertise, you will balance requirements throughout projects to meet customer expectations and ensure consistency. Part of the Engineering Delivery Team, you will support system design focusing on Air Traffic Management solutions, providing technical oversight to meet design, schedule, and budget goals.

Responsibilities

• Human Factors Planning:
• Identify and articulate the benefits of adopting a Human Factors approach within project activities. Develop, implement, and communicate a comprehensive Human Factors plan to all relevant stakeholders, ensuring alignment across the project.
• Human Factors Design:
• Play a pivotal role in advancing the Human Factors knowledge base across key project elements. Utilize design methodologies to propose alternative approaches that reveal weak signals, contribute to defining, consolidating, and updating user needs. Facilitate co-creation workshops employing techniques such as personas, card sorting, user journeys, experience mapping, and sketching, while actively engaging with users and team members to gather insights.
• Human Factors Evaluations:
• Lead and manage human factors evaluations, whether conducted internally or through external partners (e.g., universities or contracted specialists). Conduct iterative user testing including A/B testing, eye-tracking, and focus groups to optimize user experience.
• Contractor & Specialist Oversight:
• Manage and oversee specialized Human Factors contractors to perform comprehensive workflow, task, and ergonomic analyses of ATM controller console designs and physical layout architectures.
• Reporting:
• Produce and maintain comprehensive reports and documentation related to Human Factors and associated domains to identify and mitigate risks. Translate complex concepts into clear, visual formats through design tools for effective communication.
• Internal Communication:
• Participate in project meetings to stay informed about technical challenges and improvements, providing a coherent and aligned Human Factors perspective to support decision-making.
• Safety & Quality:
• Contribute to meeting overall project safety requirements by supporting the team's understanding of necessary Human Factors considerations, ensuring compliance and risk reduction from a human-centric standpoint.
• Human Factors Expertise:
• Apply deep Human Factors expertise in line with the Knowledge, Skills, and Experience criteria defined for the role. Stay current with emerging UX and design trends to continuously enhance project outcomes.
• Commercial & Bid Support:
• Support bid activities and contribute to the preparation and review of engineering cost estimates for modification proposals to the functional baseline
• Self and Team Improvement

• Keep up-to-date with evolutions in technology, processes and methodologies (DataOps, DevOps, DevSecOps, Containerisation, AWS, Azure, eTUP, Wiki corporate, Lean, Agile, Chorus2.0 etc.) which are applicable to our tools and processes and to suggest ways to incorporate these innovations into the business

  Mentor and upskill team members

Knowledge, Skills & Experience

Qualifications

Degree or equivalent experience in Engineering, Computer Science, Human Factors, IT or other relevant fields

Membership (or eligibility for membership) to Chartered Institute of Ergonomics & Human Factors or equivalent

Essential Experience

. Over 10 years of experience applying human factors principles in safety-critical aviation, covering onboard aircraft and ground-based air traffic systems, with proven expertise in integrating HF into systems engineering to enhance safety, usability, and performance.

. Possesses knowledge and experience in applying the FAA Human Factors Design Standard,MIL-STD-1472F Design Criteria for Human Engineering, and ICAO Doc 9758, Human Factors Guidelines for Air Traffic Management (ATM) Systems.

. Advanced proficiency in human factors analysis techniques, including task analysis,human error identification, human reliability analysis, requirements derivation, early-phase assessments, workload analysis, workstation and control room design, HMI/HCI design, and usability testing.

. Proven ability to proactively identify and analyse risks and develop corrective actions to mitigate safety and performance issues. Experienced in engineering analysis, design, and systems integration, with strong analytical and problem-solving skills to deliver innovative solutions to complex human factors challenges.

. Skilled in auditing and objectively reviewing engineering products to ensure compliance with standards and identify opportunities for improvement, with a strong track record of delivering impactful, customer-focused presentations to diverse audiences.

. Problem-Solving& Innovation - ability to troubleshoot complex issues and implement efficient solutions.

. Advanced analytical and problem-solving skills, with the ability to engage a wide rangeof stakeholders across a complex environment

. Solid experience in upskilling and training new engineers

. Strong ability to communicate effectively with various stakeholders, including Project, Engineering Delivery Managers, Product Owners, Technical Design Authorities, Speciality engineers and the engineering team under management.

. Experience in product delivery using agile methodologies like Lean methods (including PDCA, Kanban, Value-Stream Mapping). Prior experience working in an Agile@Scale framework is a bonus

. Collaboration tools including Jira, Confluence etc.

Desirable:

. In-depth knowledge of Thales TopSky Air Traffic Control (ATC) and simulation products

. Familiarity with Air Traffic Management (ATM) standards from ICAO, Eurocontrol, and AIDC

. Proven experience collaborating with safety regulators including CASA, FAA, and EASA

. Proficient in systems engineering tools and methodologies, including DOORS for requirements management and traceability

. Agile software development

General / Special Requirements

GENERAL

. Assist in ensuring a harmonious work environment in all departments that you are working with by upholding Thales key values.

. An advocate for continuous improvement and knowledge sharing

. An advocate for diversity and inclusion who will be actively involved in implementing change initiatives to achieve our diversity goals

. An advocate fora culture of continuous improvement

. An advocate for Accountability, transparency and curiosity

. Comply with all relevant company Occupational Health, Safety and Environmental policies and framework and work practices with the intent of preventing or minimising accidental exposures to self, colleagues, visitors and/or the environment and to ensure a safe work practises at all times.

. Comply with all relevant Company policies and procedures.

SPECIALREQUIREMENTS

• Be eligible for Security Clearance from the Singapore Ministry of Home Affairs (CAT2)
• Occasional international travel may be required