At KPMG Singapore, our People, Performance & Culture (PPC) team is committed to empowering teams to stay in front by creating a workplace where people thrive. We design and deliver programs that attract, develop, and retain top talent, while fostering a culture of excellence and inclusion.
We are looking for a Manager, People Services to lead from the front in delivering high-quality HR service experiences. This role is ideal for someone passionate about transforming HR operations, driving process excellence, and building a team that consistently delivers with impact.
Responsibilities
- Lead the People Services team to deliver timely and effective HR support to employees, resolving inquiries and issues with professionalism and care.
- Coach and mentor junior team members to strengthen their capabilities and confidence to drive continuous growth within the HR support function.
- Establish and monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure consistent and high-quality service delivery.
- Assess and optimize HR systems and processes to ensure alignment with evolving business needs and deliver a seamless, user-centric employee experience.
- Drive continuous improvement by evaluating and enhancing HR processes and systems, with a focus on boosting service efficiency and employee experience through automation and innovation.
- Leverage technology to streamline HR operations, enhance data accuracy, and elevate the employee experience through continuous process innovation.
- Manage change initiatives related to HR process updates and system implementations, ensuring seamless transitions for stakeholders.
- Ensure team adherence to HR policies, procedures, and compliance requirementsto ensure operational integrity and regulatory alignment.
- Stay current with statutory regulations and industry best practices to keep HR operations aligned and future-ready.
The ideal candidate should possess:
- Bachelors Degree in Human Resources, Business Administration, or a related field.
- Minimum 10 years of relevant experience in HR service delivery, with proven people management experience.
- In-depth knowledge of HR processes and service operations.
- Strong analytical and problem-solving skills, with a track record of driving process improvements and innovating through technology.
- Excellent interpersonal and communication skills, with the ability to collaborate effectively across teams and levels.
- Experience with SAP SuccessFactors Employee Central is advantageous.
- A proactive mindset with the ability to stay in front of change and lead with confidence.
