HR Operations COE

About Us

MetaComp Pte Ltd is a leading Singapore-based digital payment solution provider, licensed and regulated by the Monetary Authority of Singapore (MAS) as a Major Payment Institution, to provide Digital Payment Token Services and Cross-border Payment Transfers. Operating under a P2B2C (platform-to-business, partners-to-clients) model, MetaComp provides its clients with an integrated end-to-end suite of services, empowering them to confidently enter the digital asset market with much-needed safety, security, and compliance assurance. Together with its parent company, Metaverse Green Exchange Pte. Ltd. (a MAS-licensed CMS holder permitted to carry out, inter alia, brokerage and custody services), MetaComp introduces its suite of services through CAMP (Client Assets Management Platform) which allow businesses to develop and scale their digital asset offerings through various products and/or services such as over-the-counter transactions, fiat payments, digital asset custody and prime brokerage.

Role Overview

The HR Operations (HR Ops) role is responsible for delivering reliable, compliant, and scalable people operations across the employee lifecycle. This role will be the backbone of HR execution — ensuring smooth onboarding/offboarding, accurate HR data, regulatory compliance, and a strong employee experience in a fast-growing, regulated fintech environment.

You will work closely with internal stakeholders across Compliance, Finance, Admin, and People teams, and act as a trusted point of contact for employees on day-to-day HR operational matters.

Key Responsibilities

1. Employee Lifecycle & HR Operations

• Own and manage end-to-end employee lifecycle processes including onboarding, confirmation, internal transfers, offboarding, and employment verification.
• Develop, document, and continuously improve HR SOPs, process guides, FAQs, and knowledge articles to drive consistency and self-service.
• Act as the first point of contact for employee HR operational queries, ensuring timely, accurate, and professional support.
• Partner with Hiring Managers, TA, IT, and Admin to ensure seamless onboarding and offboarding experiences.

2. Compliance & Regulatory Support

• Ensure HR operations are compliant with local labor laws and regulatory requirements (e.g. MOM regulations, employment policies).
• Liaise with government bodies (e.g. MOM) for surveys, reporting, audits, or regulatory requests as required.
• Support work pass, visa, and immigration processes in collaboration with external vendors or internal stakeholders.
• Maintain accurate employee documentation and records in line with audit and compliance standards.

3. HR Data, Systems & Reporting

• Maintain accurate and up-to-date employee data across HR systems (e.g. HRIS, collaboration tools).
• Conduct regular data audits to ensure data integrity, confidentiality, and compliance.
• Support HR reporting and basic analytics (e.g. headcount, turnover, onboarding timelines, compliance metrics).
• Partner with HR and Finance teams to support payroll, benefits administration, and employee data reconciliation.

4. Benefits & Employee Experience

• Support benefits administration, renewals, benchmarking, and employee communications related to benefits and policies.
• Assist in reviewing and implementing HR policies (e.g. flexible work arrangements) to ensure regulatory alignment and clarity.
• Contribute to initiatives that enhance employee experience, operational efficiency, and service quality.

5. Culture, Engagement & HR Projects

• Support the planning and execution of employee engagement, culture, and internal events in collaboration with HR and Admin teams.
• Assist in regional or company-wide HR projects (e.g. system enhancements, process re-design, mobility frameworks).
• Collect employee feedback and operational insights to support continuous improvement initiatives.

Minimum Qualifications

• 2–4 years of experience in HR Operations, People Operations, or HR Generalist roles.
• Exposure to employee lifecycle management, HR administration, and compliance processes.
• Experience supporting regional or multi-entity HR operations is a strong advantage.
• Background in regulated industries (fintech, banking, technology, professional services) is preferred.

Skills & Competencies

• Strong attention to detail and high standards for data accuracy and process discipline.
• Solid understanding of Singapore employment regulations; regional exposure is a plus.
• Comfortable working with HR systems and collaboration tools (e.g. HRIS, Lark/Feishu, Workday, Microsoft 365).
• Strong stakeholder management skills with the ability to work cross-functionally.
• Process-driven, organized, and able to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills in English; Mandarin is a plus for regional coordination.

What Success Looks Like

• HR operations run smoothly, consistently, and compliantly with minimal rework or escalation.
• Employees receive timely, clear, and reliable HR support across their lifecycle.
• HR data is accurate, audit-ready, and trusted by stakeholders.
• HR processes are well-documented, scalable, and continuously improving as MetaComp grows.

We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms—background, ethnicity, gender, identity, orientation, experience, and thought—and believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.