Employment type: 1 year contract (Yearly renewal)
Workplace location: Depot Road
Nationality: Singaporean ONLY
Working Hours: Mondays to Fridays (0830hrs to 1800hrs)
Performance Bonus: 1 month, depending on the Performance Measurement that is rated by client
Key Responsibilities
- Monitor and coordinate Change Requests (CRs) from requirements gathering through implementation, working with stakeholders and vendors to resolve issues and ensure timely progress.
- Review business and system requirements, impacted objects, workflows, interfaces and proposed vendor solutions to ensure they are appropriate, scalable and aligned with governance standards.
- Support test planning and execution, including UAT, integration, regression and COE testing, and facilitate HR system training for users.
- Coordinate the CR approval process, including obtaining necessary endorsements, responding to queries and preparing approval documentation where required.
- Monitor and follow up on Service Requests and System Incidents handled by the e-HR maintenance vendor, ensuring timely and complete resolution.
- Support risk, issue and change management, including tracking, mitigation and escalation to the Project Manager and Operations Manager.
- Work with HR systems maintenance teams and relevant stakeholders on system enhancements, fixes and operational activities.
- Perform data verification, profiling, extraction and rectification activities where required.
- Provide analysis and consultation on operational issues, data issues, audit requests and system migration activities, including preparation of reports and briefing materials.
- Support payroll and allowances processes, including payroll interface processing, service scheme payments, contract gratuity, pension-related payments, retention bonuses and payment adjustments.
Required Competencies
- Good knowledge of information technology, especially in the areas of SAP HCM ERP.
- Good planning and coordination skills.
- Strong writing, verbal communication and presentation skills.
- Good team player, responsible and conscientious.
- Resourceful, independent, responsive and pro-active.
- Proficiency in Office productivities suites such as Microsoft Office and Microsoft Project.
- Proficiency in Business Process Model and Notation (BPMN) tool is advantageous.
- Good understanding of data design in SAP HCM or HCM SaaS is preferred.
- Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.
- Good understanding of business process management is advantageous.
Qualifications
a. At least a Diploma/Degree in Computer Science, Information System, Science, Engineering or Equivalent.
Required Working Experience
- At least 3 years of working experience in IT of which at least 1 year of working experience in SAP ERP or HCM SaaS.
- Experience in SAP HCM ERP is preferred.
