EMPOWERING PEOPLE TO MAKE A DIFFERENCE
At Howden, we employ talented individuals and empower them to make a real difference to the company, whilst building successful and fulfilling careers.
The entrepreneurial atmosphere is one of the biggest reason people love to work for us. We are a leading independent, global insurance brokers but have a noticeably flat hierarchy. It doesnt matter how junior or senior, anyone with a good idea will be heard. This means our employees can shape their own career paths and determine their own success.
This atmosphere attracts the brightest talent in the market. If that includes you, get in touch.
Job role: Howden Markets Asia - Carrier Management Account Manager
Department: Howden Markets Asia
Report to: Director, Howden Markets Asia
A LEADING GLOBAL INDEPENDENT BROKER
Howden is a specialist commercial insurance broker. Its regional footprint covers Singapore (regional headquarters),
Malaysia, Hong Kong, Indonesia, Thailand, and Philippines. It is part of the London-headquartered Howden Broking Group, a leading independent, global broker with offices in over 40 countries worldwide.
Howden Markets Asia has two primary functions: to service and support engagement with our global, international and local strategic partners and to support the region in the design and execution of its placement strategy, in line with the groups strategy. While our remit covers our business activities across Asia for Howden Insurance Broking, Howden Specialty and Howden Private Wealth, it is imperative we collaborate with our Howden Markets colleagues all over the world to ensure strategic alignment and maximum value add to our clients and the business.
The job holder will be responsible for the successful delivery of the Groups strategic insurance carrier agreements and the go-to relationship manager for the assigned carriers. They will work in the development and execution of the Groups high level insurer strategy and the co-ordination, management and development of strategic insurer relationships.
The individual will work closely with the broking business to achieve closer strategic alignment between the insurer client and the Howden Group. The individual will be responsible for delivering engagement and insight services to carrier clients in order to identify opportunities for mutual success.
YOUR ROLE AND RESPONSIBILITIES:
Planning and Strategy:
- Helps to shape business strategy by understanding clients current and emerging needs and advising on how Howden Markets can help address them
- Supports delivery of Howden Markets strategic functions (e.g. carrier agreements, portfolio, design etc.)
- Supports Howden Markets team in development and execution of the Groups high level insurer strategy/digital strategy/data strategy
- Delivers assigned tasks and also contributes to other projects and initiatives, as required
- Provides relevant management information to the carriers and their Line Manager, as required
- Ability to articulate Howden Group strategy across Howden Insurance Broking, Howden Specialty and Howden Private Wealth
- Helps achieve close strategic alignment between external clients and the Group (e.g. Howden Broking Group and Carrier Partners), or internal clients alignment with Howden Markets
- Understanding and delivery of business objectives regarding portfolio strategy and placement
Technology & Account Management:
- Leads the delivery of services to clients (e.g. carrier engagement and insights, dashboards, trading platforms)
- Skilled at data analysis and processing functions, such as, but not limited to, Microsoft Excel
- Keeps client informed, acting as a point of contact for queries to help ensure efficient and effective resolution
- Assists with outlining solution options and making recommendations
- Provides comprehensive data analysis and compiles reports/presentations to support projects
- Creates new business proposals according to business requirements and secure new business orders with new and existing accounts
- Identifies risks, highlighting these to relevant parties in good time and ensuring mitigating action is taken
- Remains aware of the market landscape (e.g. competitors, potential changes/risks, industry standards, new opportunities etc.)
Environment, Customer Focus and Relationships:
- Develops strong relationships with the Business Units within the Group and external stakeholders
- Coordinates, manages and develops strategic client/insurer relationships to ensue delivery meets expectations and is compliant
- Acts as a point of contact for client requirements, issues and queries
- Facilitates smooth communication between various parties within The Group
- Assists with client issues relating to account management and escalates them to Line Manager if needed
- Grows client relationship to help expand future opportunities
- Maintains relationships with third party solution providers
- Maintains relationships with markets/carrier capacity providers where required
Other
- Promotes and instils confidence in Howden Markets services/products across all stakeholders
- Ensures Howden Markets team understands clients&apos requirements and demands
- Consistently delivers an excellent and comprehensive service
- Shares information that could be beneficial to Howden Markets/the Group
- Promotes company values and contributes to a positive culture within Howden Markets.
- Attends external seminars, forums and events where necessary, to positively represent the Group and increase own knowledge and understanding of changing needs and market trends
OUR IDEAL CANDIDATE WILL BE:
- Understanding of the Howden Markets function
- Understanding on insurance industry and local/composite/Lloyds insurer landscape
- Highly organised, with good planning/prioritisation/time management skills
- Excellent attention to detail
- Enterprising: able to spot opportunities
- Broad vision: sees connections and big picture
- Customer-focused approach
- Strong inter-personal skills
- Consultative and collaborative nature
- Ability to manage expectations
- Excellent listening and communication skills
- Highly proficient user of MS Excel and Power Point
- Educated to degree standard as a minimum
- Qualified from ACII, SCI or equivalent (an advantage)
YOUR BENEFITS AND SALARY:
- Commensurate with qualification and experience
- Working in a collaborative environment with excellent learning opportunities
DATA PROTECTION NOTICE FOR JOB APPLICANTS
This Data Protection Notice (Notice) sets out the basis upon which Howden Insurance Brokers (S.) Pte. Limited (we, us or our) may collect, use, disclose or otherwise process personal data of job applicants in accordance with the Personal Data Protection Act (PDPA). This Policy applies to personal data in our possession or under our control, including personal data in the possession of organizations which we have engaged to collect, use, disclose or process personal data for our purposes.
For more information, please refer to the link below.
- https://www.howdengroup.com/sg-en/Howden_SG_PDPA_Notice_for_Job_Application
